Senior Business Analyst

At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. 

We’re a global community of over 500 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive.

We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

Join us at Everway - together, we can unlock the full potential of every mind.

About the role

The Senior Business Analyst plays a key role within the Information Systems team, driving strategic business analysis and process improvement initiatives across Sales, Customer Success, Finance, and Marketing. This role bridges the gap between business needs and technical delivery, ensuring our Salesforce ecosystem and connected systems effectively support operational goals.

The successful candidate will collaborate with stakeholders across the organisation to gather requirements, design scalable solutions, and ensure business processes are efficient, data-driven, and aligned with company objectives.

Responsibilities:

• Requirements Gathering & Analysis: Partner with business leaders across Sales, Customer Success, Finance, and Marketing to capture requirements and translate them into scalable system solutions.
• Solution Design: Collaborate with Salesforce developers, administrators, and vendor partners to extend platform capabilities and integrate new technology tools.
• Documentation: Create and maintain clear and comprehensive documentation, including business requirements, process flows, and functional specifications.
• Governance & Compliance: Ensure system design adheres to data governance, scalability, and compliance standards in collaboration with IT and Compliance teams.
• Stakeholder Communication: Act as a liaison between technical teams and business stakeholders, aligning on priorities, timelines, and expected outcomes.
• Process Improvement: Identify and recommend opportunities for process optimisation to enhance efficiency, data quality, and user experience.
• Insight & Enablement: Use analytical insight to guide decision-making and support the company’s growth objectives through improved business processes and systems.

Essential Criteria 

• Experience: Minimum of 3+ years in business analysis, with a proven record of delivering successful system or process improvement projects.
• Salesforce Expertise: Strong understanding of Salesforce Sales Cloud capabilities, data structures, and process design.
• Analytical Skills: Excellent analytical mindset, with the ability to interpret data and identify actionable trends.
• Documentation & Communication: Skilled at producing clear, structured documentation and communicating complex ideas effectively to diverse audiences.
• Cross-functional Collaboration: Proven ability to work effectively with stakeholders across multiple business functions.
• Process Improvement: Experience identifying and implementing process optimisation opportunities.
• Tool Proficiency: Familiarity with business intelligence and data analysis tools (e.g., Power BI, Tableau, or similar).

Desirable Criteria

• Experience working with ERP systems (ideally Sage Intacct).
• Knowledge of Salesforce Marketing Cloud and its integration with Sales Cloud.
• Experience in a SaaS or technology-led organisation, ideally within an internal systems or transformation function.
• Understanding of process improvement methodologies (e.g., Lean, Six Sigma).
• Experience contributing to data-driven decision-making through visualisation and reporting tools.

Please submit your application on out website by Wednesday 5th November 2025.

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Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter.  Ready to make an impact? Apply today and be part of a company that invests in your success!

We are committed to providing a Drug-Free Workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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