Back to jobs

Operations Supervisor - 2nd Shift

Easton, PA, United States

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Operations Supervisor – 2nd Shift – Screen Print will play a critical role in driving screen print, receiving, and order processing excellence across distribution operations.

ROLE OVERVIEW

The Operations Supervisor 2nd Shift Screen Print oversees screen print, receiving, and order processing functions while maintaining strong visibility and accessibility to employees on the distribution and screen print floor throughout the shift. This role partners with Operations and Senior Management to uphold departmental standards for productivity, reliability, and accuracy, while leading a frontline team through coaching, accountability, and continuous process improvement. The Operations Supervisor – 2nd Shift – Screen Print delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

  • Partner with Operations and Senior Management to support the development and implementation of policies and procedures, and coordinate with the HR Manager on employee activities including vacation approvals, timecard approvals, and overtime management.
  • Collaborate with cross-functional leaders to forecast staffing needs ahead of peak business demands, participating actively in the interviewing and hiring process to build a capable and resilient team.

People Leadership:

  • Train, motivate, coach, recognize, and hold team members accountable for performance and conduct, leveraging performance management practices to improve productivity and support career development and pathing.
  • Resolve personnel matters in partnership with the HR Manager and Operations/Senior Management Team, maintaining consistent and fair application of policies across the hourly employee population.

Fan & Customer Impact (Obsessed with Fans)

  • Maintain department standards for productivity, reliability, and accuracy to ensure fans receive their orders on time and as expected.
  • Review, prioritize, and organize operational activities throughout the shift to enable efficient execution that directly supports the fan fulfillment experience.
  • Promote a safe and compliant working environment by supporting safety programs, ensuring all required safety training is completed, and upholding safety guidelines at all times.
  • Maintain a working knowledge of all operating systems relevant to the assigned work area to minimize disruption and sustain high-quality output for fans.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

  • Identify and implement ongoing process improvements to drive departmental efficiency and operational effectiveness, drawing on Lean, Six Sigma, or equivalent methodologies.
  • Leverage warehouse-based software and operational systems to surface data insights that inform shift-level decisions and continuous improvement initiatives.
  • Present operational information effectively across a variety of settings — including business meetings, team huddles, standups, and town halls — to align stakeholders and drive timely action.
  • Evaluate emerging tools and approaches to automate or streamline screenprint and distribution workflows, contributing to a culture of innovation on the floor.

Ownership & Execution (Determined & Relentless Mindset)

  • Drive accountability across the team by setting clear expectations, monitoring performance against departmental standards, and taking decisive corrective action when needed.
  • Manage daily and weekly operational priorities with a relentless focus on execution, ensuring the shift runs efficiently from start to finish.
  • Influence peers and leaders across the organization to drive effective business outcomes, demonstrating strong and proven influencing skills even in high-pressure situations.
  • Perform other related duties as assigned by management, stepping into gaps with urgency and ownership to keep operations moving forward.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

  • Apply AI and technology to improve efficiency, quality, and outcomes
  • Use data and digital tools to inform decisions and enhance performance
  • Demonstrate curiosity and adaptability in adopting new technologies and ways of working
  • Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

  • Minimum 3 years of Distribution/Warehouse management experience, with demonstrated ability to lead hourly employee populations in manufacturing, distribution, or similar operational environments.
  • Experience leveraging performance management practices to coach employees, improve productivity, and support career development and pathing.
  • Experience using warehouse-based software and operational systems to manage and monitor shift-level operations.
  • Experience presenting information across a variety of settings, including business meetings, team huddles, standups, formations, and town halls.
  • Ability to influence peers and leaders across the organization to drive effective business outcomes, with strong and proven influencing skills.
  • Strong written communication skills, including the ability to write clearly and informatively, present numerical data effectively, and read and interpret written information.
  • Experience with Lean, Six Sigma, or other process improvement methodologies; previous experience in a union environment and bilingual Spanish proficiency preferred.

Education:

  • Bachelor's degree in Business Management or a related discipline preferred, or equivalent education and experience.

WORK LOCATION

  • On-site: Your work location will be onsite in Easton, PA.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.

 

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Fanatics Commerce ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.