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Account Manager - Insurance & Employee Benefits Partnerships

Remote

 

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

 

About the Role

We’re seeking a highly organized and communication-savvy Account Manager to support the growth of our insurance and employee benefits partnerships. This role requires a unique blend of internal collaboration and external relationship management, with a strong emphasis on communication, multitasking, and data-driven insight. The ideal candidate will also bring a mindset of continuous improvement—always looking for ways to streamline processes and enhance partner impact.

 

Key Responsibilities:

Partnership Support & Cross-Functional Coordination:

  • Serve as the day-to-day point of contact for internal teams supporting insurance and benefits partnerships.
  • Support and coordinate across marketing, operations, finance, data, and tech to ensure seamless execution of partner deliverables.
  • Drive follow-through on partner launch plans, onboarding workflows, and ongoing performance monitoring.

Broker & Agent Engagement:

  • Communicate with brokers and agents to answer questions, provide updates, and ensure strong engagement.
  • Support training sessions, webinars, and promotional efforts that increase adoption and performance.

Project & Priority Management:

  • Manage multiple projects and timelines simultaneously, ensuring deadlines are met without sacrificing quality.
  • Proactively identify roadblocks and troubleshoot issues across departments or partners.
  • Escalate issues to the leadership team and key stakeholders to maintain forward progress and collaborate to clear obstacles.

Data Analysis & Insights:

  • Analyze partner and program performance data to identify trends and work with leadership to deliver on action plans to drive desired outcomes
  • Build and present reports summarizing activity and engagement
  • Use data insights to recommend and implement process improvements

Communication & Process Optimization:

  • Deliver high-quality written communications, including recap emails, meeting follow-ups, and partner-facing updates.
  • Continuously assess workflows to identify and drive operational efficiencies and scalable practices.

Qualifications:

  • 3–5 years of experience in account management, partnerships, or client success — with direct experience in Property & Casualty (P&C) insurance brokerage or benefits distribution required
  • Strong written and verbal communication skills with a professional and approachable tone
  • Proven ability to manage competing priorities and deadlines in a fast-paced environment
  • Proven success managing business accounts with measurable impact on sales performance, policy volume, or revenue growth
  • Experience working cross-functionally with marketing, tech, legal, and sales teams
  • Strong analytical skills with the ability to interpret data and translate insights into action
  • Proficiency in tools like Excel/Sheets, CRM systems, and project management platforms

Preferred:

  • Experience working with brokers, agents, or within the employee benefits ecosystem
  • Background in insurance, fintech, or HR technology is a plus

Why Join Fetch

  • Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
  • When in office, enjoy complimentary lunch daily, and pets are always welcome
  • Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive

Compensation

  • The pay range for this position is $70,000 - $90,000 on a full-time basis
  • Along with base salary, your position may qualify for additional bonuses
  • This position is eligible for the Company’s bonus plan(s)

 

Benefits & Perks

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below. 

 

  • Comprehensive Medical, dental, and vision plan for you and your family
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available 
  • Highly competitive 401(k) matching 
  • Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
  • Paid company (9) holidays, including (1) floating holiday
  • Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
  • Educational Assistance Program
  • Fetch Discount Perks Program
  • Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
  • NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
  • Employee Referral Incentive
  • Tuition Assistance
  • Commuter Benefits
  • Employee Assistance Program (EAP)

 

Recruiting Fraud Alert

At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.


EEO Statement

Fetch is proud to be an equal opportunity employer.

We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. 

If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com


Read our Privacy Notice for California Residents

 

Pay Range

$70,000 - $90,000 USD

Recruiting Fraud Alert

At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.



EEO Statement

Fetch is proud to be an equal opportunity employer.

We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. 

If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com


Read our Privacy Notice for California Residents

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