Community Compliance Coordinator
The Community Compliance Coordinator will ensure that rental properties in all FirstKey Homes’ markets comply with local homeowners’ associations agreements and city/county codes. This role will track, monitor and update records to ensure applications are completed, fees are paid, and properties comply with covenants and codes.
- Review and document covenants, conditions and restrictions for Home Owner Association (HOA) requirements and fees.
- Coordinate with local field teams and HOAs to obtain association information and updated invoices.
- Assist with filling out HOA registration and license applications.
- File HOA fee requests and ensure HOA invoices are processed and approved through payment applications in a timely manner.
- Process amenity requests for residents and communicate HOA matters to residents via phone and/or email.
- Submit invoices for approval through payment applications.
- Enter, maintain and update HOA information in company systems for reporting and tracking purposes. Scan and document physical violation letters from HOAs and municipalities.
- Maintain Microsoft Excel spreadsheets and data in various software programs to track HOA and violation information. Assist with pulling information from various databases for HOA and violations reporting.
- Work with various internal teams to ensure property and HOA information is accurate.
- Ensure compliance with organizational policies and government regulations.
- This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma or equivalence
- Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Minimum 1-year experience in a compliance or administrative type role
PREFERRED EDUCATION AND EXPERIENCE
- Experience with Yardi Voyager or similar property management program
- Experience interpreting and complying with HOA covenants and violations
- Experience working in a fast pace, high-growth environment
REQUIRED KNOWLEDGE
- Clerical— Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures.
- Customer Service— Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
REQUIRED SKILLS
- Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Monitoring— Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Time Management— Managing one's own time and the time of others.
- Speaking— Talking to others to convey information effectively.
- Writing— Communicating effectively in writing as appropriate for the needs of the audience.
WORK STYLES & BEHAVIORS
- Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
- Independence— Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Cooperation — Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Analytical Thinking— Job requires analyzing information and using logic to address work-related issues and problems.
- Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.
By applying to this position you are consenting to receive follow-up communication.
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