Salesforce Administrator
Salesforce Administrator - Customer Experience/Service Cloud
We are seeking a highly skilled Salesforce Administrator with deep expertise in Service Cloud to support our Customer Experience teams. This role is pivotal in optimizing our Service Cloud implementation, enhancing customer-facing operations, and ensuring seamless integration across multiple platforms that support our enterprise architecture.
A little about us…Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $450M in Series D in June of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!
More about our team and company:
- Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
- Our careers page: https://www.fleetio.com/careers
Who you are
The ideal candidate will not only be a Service Cloud expert but will also bring an operations background, strong knowledge of other complementary platforms, and the ability to partner effectively with Customer Experience to deliver scalable solutions.
Key Responsibilities:
Service Cloud Administration & Optimization
- Oversee configuration, customization, and maintenance of Salesforce Service Cloud.
- Administer and enhance case management processes, including routing, escalation, SLAs, and resolution workflows.
- Build and maintain automation (Flows, approval processes, business rules) to streamline support operations and improve efficiency.
Cross-Platform Integration & Enterprise Architecture
- Partner with internal teams to integrate Salesforce with systems such as Gainsight, Front, and Snowflake, ensuring consistency and alignment across platforms.
- Collaborate on cross-functional initiatives by providing expertise on how Salesforce can support enterprise-wide customer success strategies.
- Stay current on best practices and emerging tools beyond Salesforce that enhance customer experience operations.
Support & Operations Partnership
- Work closely with Customer Experience Operations teams to understand workflows, challenges, and opportunities for process improvements.
- Deliver solutions that improve customer satisfaction and operational efficiency.
- Provide end-user support and manage escalations, ensuring quick and effective resolution of system-related issues.
Governance & Change Management
- Manage user setup, roles, and permissions to ensure proper access and data security.
- Partner with stakeholders to prioritize feature requests, enhancements, and integrations.
- Communicate system changes and enhancements to end users with appropriate documentation and training.
- Proactively manage release updates, system health checks, and security reviews to ensure platform stability.
Your experience:
- 3+ years in Support Operations, Revenue Operations, or Salesforce administration role at a SaaS company.
- Proven experience as an SFDC Administrator, with a focus on Service Cloud and other Customer Experience Platforms.
- Basic understanding of Sales Cloud and its key functionalities.
- Experience with Customer Success software (e.g., Gainsight) is a must.
- Strong analytical and problem-solving skills, with the ability to map business processes to technical solutions.
- Excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders.
- Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
- Demonstrated ability to drive projects to completion and deliver results on time.
- Adaptability to evolving technology and business needs.
Benefits:
- Multiple health/dental coverage options (100% coverage for employee, 50% for family)
- Vision insurance
- Incentive stock options
- 401(k) match of 4%
- PTO - 4 weeks (increases at year two!)
- 12 company holidays + 2 floating holidays
- Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
- FSA & HSA options
- Short and long term disability (short term 100% paid)
- Community service funds
- Professional development funds
- Wellbeing fund - $150 quarterly
- Business expense stipend - $125 quarterly
- Mac laptop + new hire equipment stipend
- Fully stocked kitchen with tons of drinks & snacks (BHM only)
- Remote working friendly since 2012 #LI-REMOTE
Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.
This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.
If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.
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