Job Application for Delivery Support Specialist at FLYR

Our Vision

We believe in a world where travel companies can innovate freely, growing and accelerating their business, while delivering the experience travelers want and the change the industry needs.

FLYR is a technology company that unlocks freedom to innovate for the travel industry – eliminating legacy constraints to enable real-time decision making and create the experiences travelers seek. With FLYR, businesses are able to improve revenue performance and modernize the e-commerce experience through accurate forecasting, automation, and analytics.

Flight Itinerary (About The Role)

We're looking for a talented and experienced Delivery Support Specialist to join our team to help drive one of the largest and most unique airline transformation efforts the industry has ever seen.

You are a detail-oriented, tech-savvy Delivery Support Specialist comfortable working directly with FLYR's airline customers. You know how to investigate the root cause and communicate clearly with end users and stakeholders.

If you enjoy learning new, challenging domains while working with world-class colleagues, FLYR has what you seek.

What Your Journey Will Look Like (Responsibilities)

Work closely with development teams to ensure alignment between client and technical solutions
Verifying solutions to ensure a smooth transition from QA to UAT testing
Customer onsite support during UAT phase, providing regular training and upskill sessions to educate UAT testers on the system capabilities
Support testing activities, including test case development, execution, and defect management
Manage the defect triage process to make sure nothing slips through the cracks
Problem tracking and escalations to dev teams
Highlighting priority of required system fixes depending on customer impact
Ready to travel 25% of the time to clients

What To Pack For This Trip (Qualifications)

Bachelor’s degree in Business Administration, Information Technology, or related field.
Proven experience as a Support Specialist or manual QA, preferably in the airline or travel industry.
Strong analytical skills with the ability to translate client issues into bug descriptions
Good communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
Solid understanding of software development lifecycle methodologies (e.g., Agile, Waterfall).
Experience with airline industry systems such as Global Distribution Systems (GDS). Passenger Service Systems (PSS), Departure Control Systems (DCS), or Revenue Management Systems (RMS) is necessary

First-Class Amenities

Regular employment contract
Equity in Series D startup with high growth potential
Flexible working hours
Complimentary Breakfast/Lunch (in-office)
Sports card
Medical care
Life Insurance
Top-quality tech equipment
Annual educational fund
Linkedin Learning access
English classes
Many more!

Our Commitment to Equality

Here at FLYR, we’re committed to growing with intention, having our teams better reflect the world around us. We strive to create an environment of inclusion and even more importantly, belonging, where psychological safety, empathy, and human connection are at the center of our leadership principles. Not only does this enable us to create better products and have a better work environment, it’s good for the bottom line and it’s the right thing to do.

FLYR provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetics, marital or veteran status. In addition to federal law requirements, FLYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.

Privacy Policy

All applicants, including those based in California or the EU, are encouraged to review our Privacy and Cookie Policy.

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Delivery Support Specialist