Housekeeper, Full-time

We are looking for talented professionals to be a part of a dynamic team. We place a focus on professionalism, kindness, integrity, and a high level of confidentiality, with the goal to deliver best in class service while providing a positive working experience for its staff.

Support and inspect the day-to-day household cleaning, organization of the various properties. Serve as quality control for the housekeeping department. The role maintains a thorough knowledge of the family properties and all its living structures as well as awareness of other roles and responsibilities throughout the organization. Maintaining and managing household inventories; reporting items that need to be repaired or replaced; running household errands; assisting with parties and gatherings as needed, setting up for daily meals.

Level Criteria:

• Experienced, licensed or skilled in a range of activities; performs daily tasks and processes with demonstrated consistent service, collaboration, and integrity in interactions and decisions
• Performs a range of activities as assigned; typically works on established projects
• Operates multiple standard systems; mentors and guides others
• Decisions carry moderate risk and impact quality of services provided
• Completes assignments under general supervision consistent with standards for service quality
• Interacts with internal and external managers and peers to exchange moderately complex information related to assignments with collaboration and kindness
• When non-routine issues arise, chooses from defined courses of action; requires some independent judgment to complete tasks
• Performs daily tasks and communications with service-first mentality; role model for others

Qualifications:

• Proven experience as a housekeeper in a private residence, preferably for UHNW families of 3-5 years. Luxurious Hotel experience is a plus.
• Responsible for setting the dining table and serving area to the family's preference.
• Strong attention to detail and a high standard of cleanliness and organization.
• Knowledge of proper care and maintenance for luxury homes, furnishings, and finishes.
• Excellent interpersonal and communication skills and the ability to follow instructions accurately.
• Flexibility to adapt to the family's schedule and needs
• The Housekeeper must have the ability to work alone with limited direction and as part of a team.
• The Housekeeper must have the ability to maintain a high level of strict confidentiality and professionalism.
• A valid driver’s license with a good driving record is required for the Housekeeper
• The Housekeeper must have the ability to operate Apple equipment
• A positive attitude and a keen attention to detail, professionalism, high level of trust.
• Proficient in English
• High School Diploma or equivalent

Field Work: 90%General Housekeeping:

• Perform daily cleaning and upkeep of the main residence and guest areas.
• Dusting, vacuuming, sweeping, and mopping floors.
• Clean and sanitize bathrooms, kitchens, and living spaces.
• Make beds, change linens, and perform laundry duties, including ironing.

Specialized Cleaning:

• Care for high-end surfaces, fixtures, and furnishings with appropriate cleaning products and techniques.
• Polishing silver, brass, and other special materials as needed.

Organizational Tasks:

• Maintain household organization, including closets, pantries, and storage areas.
• Keep inventory of cleaning supplies and household items, ensuring they are stocked and reordered as necessary.

Collaborative Duties:

• Work closely with the house manager and other staff to ensure the smooth operation of the household.
• Communicate effectively with the house manager to report any issues or needs within the home.
• Assist with special projects or events as directed by the house manager or family members.
• Provide occasional assistance with meal preparation and service during family gatherings or events.
• Handle household errands and shopping as required.

Administrative - 10%

• Maintain any company owned equipment assigned to you (phone, computer etc)
• Working knowledge of Microsoft Office or Google Suite (Word/Docs, Excel/Sheets, Calendar, Gmail)
• Responsible for checking work email, WhatsApp, voicemails and respond timely to all requests
• Responsible for inventory and reporting of supplies needed for assigned homes
• Perform administrative tasks as needed

Physical Demands & Working Conditions: 

• Bending, stooping, reaching 
• Working in cramped spaces; step stools and or ladders 
• Pushing, pulling, lifting up to 45 pounds 
• Working with cleaning solutions and solvents 
• Valid Driver License 
• Reliable vehicle to get to and from work or other reliable transportation   

Competencies:  

• Communication: Communicates clearly and concisely, both written and verbal. Able to  communicate insights and understanding of issues or problems in a skillful way with  colleagues, external parties and owners. Passes on important information. 
• Trustworthiness and integrity, always acting in the best interest of the owner.
• Ability to work independently and in a team setting. 
• Critical Thinking: Asks the right questions to obtain the information needed to size up a  situation properly. Anticipates and responds quickly to problems. Finds ways to get  projects accomplished efficiently. Attention to Detail: The ability to listen to and  understand information and ideas presented through spoken words and sentences. 
• Proactive: goes above and beyond what needs to be done. Has the confidence to  initiate action independently; addresses unexpected problems or opportunities without  prompting.
• Team Player: Connects with coworkers, leaders and external vendors in an effective  manner. Considers how his/her actions affect other groups or team members. Models a  spirit of cooperation with other members of the work group. Works effectively and  cooperatively across groups.

Benefits:

• Competitive Salary and Performance-Based Bonus Program
• 100% Employer Paid Medical, Dental, and Vision Insurance for Employees and Their Dependents (With Participation in Our Wellness Incentive Program)
• 401(K) + Match
• Generous Vacation and Personal Time Off Allowance
• Training and Development Opportunities
• Travel Premium + Per Diem outside primary location (Bay Area)

We are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to equal employment opportunities for all employees as well as providing them with a work environment free of discrimination and harassment.

Employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by the laws or regulations in the various locations where we operate.  We encourage applicants from all ages and backgrounds.