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Operations Specialist

St. Louis, MO

Position Summary

As a Regional Operations Specialist I (ROS I), you will have the opportunity to work as part of a collaborative team responsible for supporting our network of advisors in all things related to servicing client accounts. The ROS I will work with advisors, custodian partners as well as internal team members to accomplish a wide range of tasks such as opening new accounts, updating existing accounts, moving client funds from one custodian to another or distributing assets to clients as needed and in a timely manner. Flexibility is a key part of this role; a ROS I may be required to switch gears throughout the day to help our Regional Managers meet service level agreements, particularly during periods of high-volume spikes.

The hours are Monday through Friday from 8:30 a.m. to 5:00 p.m. Focus provides associates the opportunity to work a hybrid model.

Primary Responsibilities

  • Have proficiency in one specialization
  • Adjust focus as required to provide support to your team.
  • Have a fundamental working knowledge in systems and platforms, like Salesforce, Outlook, and custodian websites
  • Utilize effective communication skills with both internal and external partners
  • Provide Regional Operations phone support
  • Provide support and problem resolution to Advisors and internal teams as it pertains to new accounts, account maintenance, transfers or cashiering
  • Maintain a high standard of quality control for all incoming requests
  • Liaise with custodian partners and Advisors to successfully process requests
  • Review requests for clarity and /or omissions prior to submission to our custodian partners
  • Research and resolve issues with advisors, custodial partners, and internal teams to obtain the best possible outcome
  • Remain current on trends and policy changes required by custodians due to regulatory updates
  • Helps maintain accounts on the Envestnet and Orion platforms
  • Overtime may be required, specifically around high-volume times such as the end of a quarter and tax season.

Qualifications 

  • Bachelor’s degree in related field and 1+ years of operations/client service experience; OR High School Diploma and 5+ years of working in financial services or related field.
  • Experience working with Charles Schwab, Fidelity, or Pershing preferred
  • Knowledge of CRM systems, preferably Salesforce

The annualized base pay range for this role is expected to be $50,000 - $52,000/year.  Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set.  The base pay is just one component of the total compensation package for employees.  Other rewards may include an annual cash bonus and a comprehensive benefits package. 

#LI-KP1

Focus is a leading partnership of fiduciary wealth management and related financial services firms. Focus provides access to best practices, greater resources, and continuity planning for its affiliated advisory firms, which serve individuals, families, employers, and institutions with comprehensive financial services. Focus firms and their clients benefit from the solutions, synergies, scale, economics, and best practices offered by Focus to achieve their business objectives. For more information about Focus, please visit www.focusfinancialpartners.com.

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For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST.  AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. 

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.  An employer who violates this shall be subject to criminal penalties and civil liability. 

For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901.

For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation.  The Company complies fully with the Americans with Disabilities Act.

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