Staff Engineer, Product Offering

About the role

Forter is seeking a Staff Engineer passionate about building scalable, resilient systems and driving impact through technology. Join us as we evolve a key product in our portfolio and take a leading role in shaping our Chargeback Coverage & Resolution solution - one of Forter’s standout market offerings.

Chargebacks serve as a consumer protection mechanism, allowing people to reclaim funds for fraudulent charges or disputed purchases. However, this system is often exploited by bad actors engaging in fraudulent activities that harm the businesses behind the products you love. Our Dispute Group is dedicated to safeguarding these companies, using innovative technology to combat chargeback abuse and protect their growth.

If you're driven by ownership, excited about solving complex challenges, and eager to make a meaningful impact, we’d love to hear from you!

What you get by working with us as a Staff Engineer:

• High agency to execute your technical vision
• Working on an up-and-coming offering in a stable company
• Experience working on complex offline and online architecture
• Collaboration in a friendly, high-talent-density environment in a global company
• Close collaboration with the Engineering Manager and technical vision leadership of the domain

What you'll be doing:

We’re constantly innovating with new products and projects, offering exciting opportunities to shape our domain and make an impact.

We're looking for people that are excited to be part of a great team, where anyone and everyone can drive innovation and make a difference.
Check out some past and upcoming projects to see the type of work we do -

• Develop a fully automated dispute platform to prevent, deflect, and recover chargebacks to reduce revenue loss. The system will support generating millions of dollars in yearly revenue, remove friction, and streamline obsolete operational processes.
• Build and maintain a highly performant, scalable chargeback management system, originating from various input sources and reporting at changing rates.
• Define and optimize the scale, reliability, observability, and SLOs of the chargeback management platform.

What you'll need:

• 7+ years of experience building and maintaining complex backend systems using modern programming languages, preferably with Node.js and TypeScript experience.
• 2+ years of experience as a tech lead/architect/team lead.
• Passion and experience overseeing a product’s entire lifecycle and learning from our customers.
• Experience designing and working with large-scale distributed systems.
• Strive to uphold top-notch software engineering practices such as high-quality code, thorough testing, and clear & comprehensive documentation.
• Promote production, product, and growth mindsets.
• Project management experience.
• Strong communication skills including stakeholder management.
• Significant experience with various data stores and pipelines such as Kafka, Redis, ElasticSearch, and MySQL.
• Experience with AWS or other public clouds.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

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