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Account Manager - National Accounts

Schaumburg, IL

Company Overview

At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.

We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.

Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We’re dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.

If you are ready to be exceptional in your chosen career, apply to work with us today!

Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:

  • Paid vacation and sick time
  • Company Paid Holidays
  • Additional paid time off for life events (e.g., jury duty, bereavement)
  • Competitive compensation
  • 401(k) retirement plan with competitive company match
  • Medical, Dental, and Vision insurance
  • Company-paid life and short-term disability insurance
  • Supplemental Long-term Disability and Life Insurance Packages
  • Legal Insurance
  • Pet Insurance
  • Career Advancement Opportunities

**This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process**

Job Summary:

Fortis Fire & Security is seeking a highly organized, proactive, and client‑focused Account Manager – National Accounts to join our National Accounts team based at our headquarters in Schaumburg, IL. This role requires a strong hunter mindset - building relationships, creating pipeline, and expanding Fortis’ presence across multi‑site and national commercial customers. You will focus on facilities leaders, property managers, and portfolio owners across commercial real estate, healthcare, education, logistics, and industrial environments.

This customer‑facing position is responsible for generating new opportunities, closing business, and expanding accounts across the full Fortis service offering, while also serving as the primary day‑to‑day contact for assigned customers. The Account Manager is an individual contributor with no direct reports, requiring strong communication, operational coordination, and follow‑through to support renewals, maintain customer satisfaction, and uncover new revenue opportunities.

This role requires early traction and the ability to quickly identify and engage decision‑makers within complex organizations. Candidates should demonstrate the capability to generate qualified customer appointments early in their tenure and build a consistent pipeline of revenue opportunities. This position includes up to 50% travel to client locations and Fortis operating branches. When not traveling, this is an in‑office role based at our Schaumburg, IL headquarters.

**In addition to the base salary range listed, this position is eligible for performance‑based incentive compensation, which may include commission or bonus components. Total compensation will include base salary plus incentives, depending on performance and final role alignment.**

Essential Duties and Responsibilities:

  • Drive proactive business development by building a national pipeline of target accounts, generating new opportunities, and securing qualified meetings with decision‑makers.
  • Engage facilities leaders, property managers, and portfolio owners across multi‑site environments to expand Fortis’ footprint and win national‑level business.
  • Serve as the primary daily contact for assigned national and multi‑location clients, building trust and long‑term partnerships.
  • Communicate regularly with clients regarding scheduling, service progress, inspection findings, and next steps.
  • Proactively address client needs, questions, and urgent issues to ensure high satisfaction, retention, and continued account engagement.
  • Coordinate inspections, deficiency walkthroughs, and corrective work with internal field operations teams and client site contacts across multiple locations.
  • Support multi‑service coordination, including alarm, sprinkler, suppression, monitoring, repairs, and project needs as applicable.
  • Review inspection results and deficiency reports, ensuring follow‑up for timely remediation planning, scheduling, and closure.
  • Partner with technicians, dispatch teams, service managers, and operations leadership to ensure all work meets client expectations and code requirements.
  • Identify and reach the appropriate decision‑makers within customer organizations to support renewals, expansions, and multi‑site program adoption.
  • Identify opportunities to expand Fortis services within existing accounts and new client locations.
  • Support cross‑sell and upsell initiatives aligned with customer needs and Fortis capabilities.
  • Track and report account performance, risks, engagement trends, and growth opportunities using CRM tools.
  • Support renewal strategies by preparing proposals, gathering requirements, and presenting value‑based recommendations.
  • Coordinate the execution of renewals, amendments, and service agreements in collaboration with internal sales support, finance, and operations teams.
  • Maintain accurate CRM documentation, including contact records, contract terms, service scopes, location lists, and renewal timelines.

Required Skills & Qualifications

  • Bachelor’s degree in Business, Sales, Marketing, or related field preferred; equivalent experience considered.
  • 5+ years of experience in account management, client relationship management, or sales within fire protection, life safety, building systems, HVAC, low‑voltage security, or facility services.
  • Experience managing a customer portfolio approaching or exceeding $2M in annualized revenue, with demonstrated success handling large, multi‑site accounts.
  • Ability to ramp quickly and generate qualified meetings with decision‑makers early in tenure (typically within the first 60 days).
  • Proven ability to identify, engage, and build relationships with key decision‑makers and stakeholders within multi‑site organizations.
  • Ability to generate leads through outreach, events, and relationships.
  • Proficiency with CRM platforms (Salesforce, HubSpot, Q360, or similar) and Microsoft Office Suite.
  • Experience coordinating multi‑site service programs or logistics.
  • Ability to thrive in a matrixed environment working across multiple branches and service lines.
  • Demonstrated ability to manage multiple accounts and deliver exceptional service to multi‑site customers.
  • Proven success supporting account growth, retention, and client satisfaction through value‑driven service delivery.
  • Strong operational coordination, problem‑solving, and follow‑through skills.
  • Excellent written and verbal communication skills with the ability to convey technical and service‑related information clearly.
  • Highly organized with strong time‑management skills; able to manage multiple priorities and locations simultaneously.
  • Ability to work independently while collaborating effectively across operations, service, and sales teams.
  • Ability to travel up to 50% to client locations and Fortis operating branches.
  • Ability to meet company driving eligibility requirements, including holding a valid driver’s license and maintaining an acceptable motor vehicle record.
  • Familiarity with deficiency management processes and compliance requirements preferred.
  • Familiarity with service platforms (ServiceChannel, FM systems, etc.) preferred.

This pay range reflects the compensation rate Fortis Fire & Safety reasonably expects to pay for this position at the time of posting. Final compensation may vary based on factors such as experience and skillset. This role is also eligible for benefits including medical, dental, vision, 401k match, pet insurance, short term/long term disability, etc...

Compensation Rate

$100,000 - $130,000 USD

This role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs. Field positions may involve heavy lifting, working in varying climates (including outdoor conditions), construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protective equipment (PPE) may be required. Some roles may require travel.

Fortis Fire & Safety Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. Reasonable accommodations are available for individuals with disabilities to perform the essential functions of their jobs. Employment is contingent upon successful completion of job-related pre-employment screenings, which may include a background check and/or drug testing, in accordance with applicable laws.

Applicant Notices

Fortis Fire & Safety provides required federal, state, and local labor law notices to all applicants.

Applicants may review the following notices at any time:

Federal Notices

E-Verify Notice

Fortis Fire & Safety Inc. participates in E‑Verify. We use E‑Verify to confirm the identity and employment eligibility of all new hires. For more information, visit https://www.e-verify.gov

Illinois Notices

California Notices

North Carolina Notices

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