Job Application for Customer Care Specialist (English and German) at FREENOW

New

Location: Lisbon

Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using FREE NOW. You face users and turn them into the most passionate FREE NOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues are resolved promptly and efficiently. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.

Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), 24/7, with 2 days off per week

YOUR DAILY ADVENTURES WILL INCLUDE:

Deliver high-quality support via our emails, chats and calls support platform
Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences
Triage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & Product
Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support)

Our Tools: Google Suite | Microsoft Office | Zendesk

TO BE SUCCESSFUL IN THIS ROLE:

Initial experience in customer support is required
The ability to speak, read and write English and German (mandatory), any other language is a plus - Please submit your application in English
Good problem solving and active listening skills
Ability to multitask and perform effectively under pressure
Detail-oriented, proactive in process improvements

BENEFITS & PERKS IN A NUTSHELL:

Flexible working arrangements	LinkedIn Learning
Sabbatical & special leave policies	WeRoad partnership
Birthday, 24th + 31st December off	Short term EU work policy
Mobility Credit	Health Insurance
Employee assistance program

Plus more local benefits depending on your work location!

*in one of the 10 countries where we have a legal entity: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland & Greece

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREENOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.

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Please confirm your legal work authorization status. If you currently require sponsorship (or will require sponsorship in the future), please include: The type of visa or sponsorship you currently have (or will require in the future). The timing of when you will require sponsorship. Any additional information that FREENOW may need to know in determining whether or not they will be able to provide sponsorship.

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FREENOW is an equal opportunity employer and we consider qualified applicants regardless of ethnic origin and nationality, gender identity, physical and mental abilities, religion, sexual orientation, social background or age.

We only invite applicants to voluntarily and anonymously share their demographic background in order to identify areas of improvement in our hiring process. Your answers have no impact on the outcome of your application.

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Customer Care Specialist (English and German)

YOUR DAILY ADVENTURES WILL INCLUDE:

Our Tools: Google Suite | Microsoft Office | Zendesk

TO BE SUCCESSFUL IN THIS ROLE:

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

Apply for this job

FN Demographic Questions