Chargeback Analyst

Title: Chargeback Analyst - Business Unit Control
Location: Bridgewater, NJ
Company: Fortune 100 Food & Beverage Manufacturing (FuseGlobal has worked with this company for 20 years)
Initial term: 12 months (position expected to run longer)

POSITION SUMMARY: 
The Chargeback Analyst is responsible for processing, managing and analyzing chargeback claim data for the Medical Nutrition business. This role requires a detail-oriented individual who can ensure accuracy in chargeback calculations, handle disputes, and collaborate with various internal departments and external stakeholders to improve processes and resolve discrepancies.

PRIMARY RESPONSIBILITIES:

• Analyze and process distributor chargeback claims in accordance with company policies and procedures.
• Collaborate with sales, sales operations, and external customer chargeback teams to resolve errors and post data timely.
• Prepare detailed reconciliation reports on chargeback activity for customer review and approved payment communication.
• Review chargeback resubmission data to identify trends, potential issues, and areas for improvement. This includes, but is not limited to, researching, fact gathering, communication and providing support to distributor counterparts for repayment of over-calculated chargebacks.
• Assist in customer account reconciliation for the purpose of chargeback purge mitigation
• Develop and maintain distributor chargeback relationships
• Maintain a mindset of continuous process improvement, prioritizing the elimination of manual processes and the implementation of automation whenever feasible.
• Engage in monthly Medical Nutrition KPI tracking meetings with an emphasis on the presentation of claim automation updates
• Collaborate with IT colleagues to facilitate systematic enhancements, which includes articulating the value proposition for requested changes and conducting testing and troubleshooting for implemented systematic modifications.

QUALIFICATIONS AND SKILLS:

• Strong analytical skills and attention to detail.
• SAP knowledge needed
• Prior experience in Vistex a plus
• Knowledge of chargeback processes, accounts receivable, and indirect distributor chargeback model a plus.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to manage multiple priorities.

COMPENSATION AND BENEFITS:

• Competitive hourly rate + Overtime
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance
  
  

ABOUT FuseGlobal:
FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!

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