Senior Associate - Logistics

Glance AI is an AI commerce platform shaping the next wave of e-commerce with inspiration-led shopping, less about searching for what you want and more about discovering who you could be. Operating in 140 countries, Glance AI transforms every screen into a stage for instant, personal, and joyful discovery, where inspiration becomes something you can explore, feel, and shop in the moment.

Its proprietary models, seamlessly integrated with Google’s most advanced AI platforms, Gemini and Imagen on Vertex AI, deliver hyper-realistic, deeply personal shopping experiences across categories such as fashion, beauty, travel, accessories, home décor, pets, and more. Designed to seamlessly integrate into everyday consumer technology, Glance AI reimagines the future of e-commerce with inspiration-led discovery and shopping.

With an open architecture built for effortless adoption across hardware and software ecosystems, Glance AI is creating a platform that can become a staple in everyday consumer technology. It partners with the world’s leading smartphone makers, connected TV manufacturers, telecom providers, and global brands — meeting people where they are: on mobile, smart TVs, and brand websites.

Through Glance AI’s rich first-party data and unparalleled consumer access, it harnesses InMobi’s global scale, insights, and targeting capabilities to create high-impact, performance-driven shopping journeys for brands worldwide. Part of the InMobi Group, a global technology and advertising leader reaching over 2 billion devices and serving more than 30,000 enterprise brands worldwide, Glance AI is backed by Google, Jio Platforms, and Mithril Capital.

About Glance

Founded in 2019, Glance is a consumer internet company behind two of the most disruptive digital platforms – Glance and Roposo.
Over 400 million smartphones now come enabled with Glance’s next-gen lock-screen experience.
Roposo is India's first creator-driven live entertainment commerce platform.
Shop101, acquired in 2021, powers Glance and Roposo with end-to-end e-commerce and supply chain capabilities.

Role: Senior Executive – Last Mile

The Senior Executive – Last Mile will play a mission-critical role in ensuring seamless, timely, and high-quality order fulfilment for Glance and Roposo’s commerce ecosystem.
This role requires strong operational rigor, on-ground problem solving, and close collaboration with logistics partners, courier networks, and internal teams to deliver an exceptional customer experience.

You will own last-mile delivery performance, improve delivery KPIs, manage 3PL relationships, and work with supply, finance, and operations teams to ensure efficient and profitable fulfilment.

What You Will Be Doing

Operational Excellence & Daily Execution

• Manage day-to-day last-mile delivery operations: allocation, dispatch, tracking, and delivery performance.
• Monitor SLAs, ensuring compliance on TAT, Delivery Success Rate, and customer experience.
• Identify top issues across hubs, lanes, and partners to improve consistency and reliability.

Partner & Stakeholder Management

• Work closely with 3PL partners, courier service providers, and internal logistics/supply teams to remove operational bottlenecks.
• Build strong relationships with delivery partners and vendors to help them operate profitably.
• Collaborate with cross-functional teams (finance, logistics, supply, experience) for seamless end-to-end execution.

Performance Monitoring & Process Improvement

• Analyse key metrics such as FAD, RAD to OFD, RTO %, Zero Attempt RTO, and identify improvement opportunities.
• Drive initiatives to reduce RTOs and uplift delivery efficiency and customer experience.
• Lead process improvement projects and support adoption of tech-led solutions.
• Handle escalations from customers, stores, and partners with timely resolution.

Planning & Reporting

• Maintain daily/weekly/monthly reporting for last-mile delivery performance.
• Support business planning through structured MIS and Excel-based dashboards.
• Present insights and actionables regularly to leadership.

Key Skills & Competencies

• Strong understanding of last-mile logistics, courier operations, 3PL partner management, and e-commerce fulfilment.
• Proficiency in MS Excel, MIS reporting, and logistics systems.
• Excellent communication and stakeholder management skills.
• Hands-on problem solver with curiosity, initiative, and ownership.
• Ability to work under pressure and manage multiple priorities.

Qualifications & Experience

• Graduate / Postgraduate.
• 3–4 years of experience in last-mile operations (e-commerce, retail, logistics preferred).
• Proven success in managing courier partners / 3PL networks and improving delivery KPIs.

Why Join Us

At Glance, you’ll create disruptive consumer experiences powered by technology.
You’ll work with talented teams, drive meaningful impact from day one, and grow in a fast-paced, entrepreneurial environment.

We offer:

• Daily meals
• Wellness initiatives
• Learning & development opportunities
• A culture of freedom, creativity & excellence
• Fun traditions like Drink Cart Thursdays and Funky Fridays

Glance is a place where your mind, body, and soul are supported.

"Glance collects and processes personal data such as your name, contact details, resume and other information that may contain personal data for the purpose of processing your application. Glance utilizes Greenhouse, a third-party platform. Please review Greenhouse's Privacy Policy to understand how the data collected from you is processed and managed. By clicking on 'Submit Application', you acknowledge and agree to the above privacy terms. Should you have any privacy concerns, you may contact us through the details mentioned in your application confirmation email."