Job Application for Customer Support Analyst II at GHX

New

A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. The CSA II will be responsible for managing customer relationships for customers that require additional assistance for various key areas. With this knowledge, the CSA II will answer customer's questions, assist customers in using the functions of the system, and help them when they have problems in using or connecting to the system. Extensive collaborative troubleshooting and problem solving may be required at times. CSA II will perform these activities with the help of guidelines to assure efficiency, reliability, and quality. The CSA II works on problems of diverse scope where analysis of situations requires technical expertise and the use of logical diagnostic skills.

At GHX we believe in fostering an inclusive workplace where everyone feels valued and supported. We are committed to building a team that represents a variety of experiences, perspectives, and skills.

Principle duties and responsibilities:

Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal.
Works cooperatively with other team members and departments to develop effective and timely solutions for customers.
Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions.
Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems.
Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues
Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues that cannot be resolved during live customer call.
Interact with providers and suppliers to provide on-going support regarding daily operational issues including research, follow-up, reconciliation, and resolution related to virtual card and/or bank transmitted (ACH) transactions.
Cross-training, management and execution of control totals for bank partners.
Follow-up of customer service issues consistent with Service Level Agreements (SLA’s) or internal workflows and customer service policies and procedures.
Collaborates with peers and extended departments to provide timely resolution to customer problems.
We are looking for someone who is proficient in the role requirements, but who also brings a unique perspective of thought to our team. GHX encourages all eligible candidates to apply and is dedicated to providing equal opportunities for qualified applicants.

Required Skills:

Excellent communication skills; verbal, written, and electronic.
Strong technical troubleshooting and problem-solving skills across a variety of platforms and proprietary products.
Good organizational skills and the ability to work within deadlines and while speaking with customers.
Exceptional customer service skills and positive customer focus.
Good understanding of Information System components - including database, User Interface, and inter-application communication and processing logic.
Ability to identify learning opportunities and self-educate where resources and opportunities are present

Preferred Skills:

Efficiency
Organization and planning
Attention to detail
Proactive, personal initiative
Process driven approach to getting things done
Collaborative problem solving
Professional call handling and communication skills
Accountability
Integrity
Positive attitude

Required Qualifications:

Bachelor’s degree in business or a related discipline, or a combination of education and related experience.
Minimum of 1 year experience working in a customer support environment.
Must enjoy working in a fast-paced dynamic, collaborative environment.
Must have a professional demeanor and a positive attitude.
Must be able to self-direct and proactively engage where opportunities for improvement and challenges present themselves.

Good To Have:

Healthcare or Supply Chain experience
Personal drive to succeed

Estimated hourly compensation $18.79 - $23.50

The base hourly range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

#LI-Remote #LI-KL

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

Create a Job Alert

Interested in building your career at GHX? Get future opportunities sent straight to your email.

First Name

Last Name

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Pre-employment Statement: Applicants and Employees are evaluated without regard to mental or physical disability, gender identity, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state, or federal status. I represent that the information I provide in this Application for Employment is complete, true and accurate, and if provide any incomplete, inaccurate or false information during the selection process, the organization may deny my application and/or terminate my employment if it discovers such information after I am hired. I authorize the organization to contact anyone that it deems appropriate to verify the information I have provided or to further investigate my background, past performance and suitability for employment. I consent to being discussed by any person contacted by the organization and waive all rights to bring any action for defamation, invasion of privacy or any similar claim against anyone who provides information to the organization with a good faith belief that the information provided is true. I understand that this Application for Employment is not an offer of employment and only a written offer signed by an authorized representative of the organization will be effective (Checking the box is equivalent to a handwritten signature.)

Select...

Pre-Employment Statement

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Are you a US Citizen or a Green Card holder?

Select...

If you are not a US Citizen or a Green Card holder, please explain your current sponsorship status. (Type N/A if does not apply)

If you were referred to this position by a current GHX employee, or other individual, please provide the person’s name.

Do you have any relatives at GHX? (If so, please provide the individual’s name)

Have you ever worked for GHX?

Select...

Are you currently working for a GHX customer?

Select...

Please describe your background and how it relates to this role.

What are your expectations for pay in this role?

What City do you live in?

What State do you live in?

When you apply to a job on this site, the personal data contained in your application will be collected by the GHX Compliance & Privacy Officer (CPO), which is located at 1315 W Century Dr., STE 100, Louisville, CO 80027 and can be contacted by emailing compliance@ghx.com . Your personal data will be processed for the purposes of managing GHX's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the CPO, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by GHX to help manage its recruitment and hiring process on the CPO's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards. You can obtain a copy of the standard contractual clauses by contacting us at humanresources@ghx.com. Your personal data will be retained by GHX as long as GHX determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in GHX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Customer Support Analyst II

Apply for this job

Voluntary Self-Identification

Voluntary Self-Identification of Disability