Talent Experience Coordinator

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The Role - Talent Experience Coordinator

The Talent Team at GoCardless is passionate about hiring top-tier talent by creating remarkable experiences. As a Talent Experience Partner, you’ll play a key role in shaping these experiences for both candidates and interviewers through: coordinating interviews, enhancing our processes, and organising recruitment events that bring out the best in our candidates.

This position is located in our HQ2 in Riga, which was recently honored with the prestigious CEE Business Services Award for being the ‘Most Vibrant Employer - Latvia,’ offering you the chance to thrive in a dynamic and engaging workplace.

What Excites You? 

• Coordinate recruitment activities: Post job ads, schedule interviews across global time zones, and move candidates smoothly through every step of the hiring process.
• Organise recruitment events to increase Talent Attraction and spread the word about GoCardless! 
• Improve processes: Identify pain points, automate tasks, and streamline operations with with our recruitment tech stack
• Lead workshops with the Talent team to innovate and create remarkable experiences to delight candidates and interviewers.
• Create candidate packs (FAQs, how-to guides, intro videos) to enhance the candidate journey.
• Develop process guides and templates that improve the experience for both candidates and hiring managers.
• Provide day-to-day operations support, troubleshoot issues, and become the go-to person for process & systems problems.

What Excites Us?

• Excellent communication skills: Ability to engage and influence both internal and external stakeholders.
• Strong planning & coordination: A master of project management and keeping things running smoothly!
• Autonomy & prioritisation: You can juggle multiple tasks while balancing everyday and transformational projects.
• Attention to detail: Always proactive and focused on delivering the best.

Salary Range - €1254 - €1750 monthly (Gross)
Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. You can find more about pay range transparency at GoCardless here.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Adaptive Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neurodiverse 
• 2% identify as disabled 

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via X, Instagram and LinkedIn.