Partner Account Manager

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The Team

Our UK&I Partner Team is responsible for managing relationships with our regional strategic partners, identifying opportunities across the Partners SAM (serviceable addressable market), and delivering mutual growth. We're a dynamic and high-performing team focused on maximizing the value of our extensive and diverse partner network. You’d be working alongside team members managing Partner Acquisition (bringing new partners on board) and our Partner Scale Base (a larger cohort of 150 growing partners). 

The Role

We're looking for a dynamic, commercially-driven Partner Account Manager to accelerate our growth by unlocking significant new revenue from 6-10 existing, verticalised partners. This role requires proactive engagement and strategic execution to drive mutual business objectives and scalable partnership success.

What excites you

• Expand Partnership Value & Win Big: Develop strategic account plans to maximize revenue from your partner portfolio. This means working closely with our sales and product teams to coordinate efforts that lead to commercial wins across both new and existing business.
• Lead High-Impact Go-to-Market (GTM) Initiatives: Drive and execute compelling, partner-facing activity, like webinars and joint campaigns, with clear commercial goals and measurable results.
• Understand and Align with Partner Needs: Maintain a consistent exploration to understand what our partners want to achieve and what challenges they face. You'll want to ensure our objectives are aligned throughout the entire partnership, continually assessing their potential for deeper, long-term strategic collaboration.
• Negotiate and Structure Partnerships: You'll take the lead on commercial and contractual negotiations, ensuring all partners and internal stakeholders are accountable and delivering on their commitments.
• Build Strong, Lasting Relationships: Cultivate powerful, long-term relationships with key external stakeholders whilst working with and leveraging internal teams (like Sales, CSMs, and Implementation) to drive mutual success. 

What excites us

• Strategic Commercial Acumen: Proven success in identifying, developing, and nurturing partnerships or client relationships towards shared goals (e.g., in Partnerships, Account Management, B2B Sales). This includes experience in applying a strategic lens to understand motivations, market trends, and identifying clear pathways to commercial success.
• Exceptional Relationship Builder: A natural ability to rapidly build rapport and solid foundations with a diverse set of internal and external stakeholders.
• Proactive and Results-Oriented Driver: A proactive self-starter able to independently prioritize complex engagements, drive results with initiative, and manage multiple projects simultaneously.
• Analytical Insight and Curiosity: Strong analytical abilities to assess market trends and partner needs for informed decision-making. This is coupled with an inherent curiosity about how both our business and our partners and merchants work; you have the drive to ask questions to enrich your understanding.
• Adaptability and Industry Knowledge: Comfortable navigating dynamic environments and shifting priorities as business pivot and scale. Familiarity with Fintech, Payments, or SaaS business models is ideal but not essential. 

Please note: We currently have two open roles — one Mid-Level and one Senior position.

Base salary range:

Mid-Level Role:

• Leeds: £28,800 – £42,200 + 50% OTE

• London: £44,800 – £56,000 – £67,200 + 50% OTE

Senior Role:

• Leeds: £45,600 – 57,000 – £68,400 + 50% OTE

• London: £64,000 – £80,000 – £96,000 + 50% OTE

Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neurodiverse 
• 2% identify as disabled 

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via X, Instagram and LinkedIn.