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APAC Technical Architect

Singapore

Job Title: APAC Technical Architect




Description:

 

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

 

As a Technical Architect on our Professional Services team, you will be at the forefront of the post-sale experience for customers with complex technical  needs. You will be responsible for translating our customer’s functional aspirations into outcome-driven solutions wrapped around Gong’s integration ecosystem. As the technical solution owner, you will work hand-in-hand with Professional Services Engagement Managers and Consultants on integration discovery, design, testing, and deployment activities throughout a customer engagement. You will also work cross-functionally with Gong Support, Engineering, Product, and R&D counterparts to deliver high-value customer outcomes. Technical Architects are curious, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term.

 

RESPONSIBILITIES:

  • Provide exceptional technical consulting and guidance via email, web and/or phone for our customers using Gong product(s) to a variety of audiences, including executive-level technical decision makers. 
  • Master and maintain expertise of Gong’s product lines and its integration ecosystem for 3rd party solutions - including telephony systems, web conferencing, calendar/email, CRM, and Gong’s API framework.
  • Lead, contribute to, or participate in multiple customer engagements concurrently.
  • Execute technical consultation, discovery, and design workshops with customers and partners (onsite or remote) - capturing the business problem(s) and recommending a successful Gong solution.
  • Plan, guide, and execute data migrations from competitive solutions to the Gong platform.
  • Conduct virtual technical overviews and knowledge transfer sessions to Customers.
  • Produce detailed technical design/guidance documentation as needed.
  • Confidently respond to high-profile, high-impact customer escalations.
  • Liaise weekly with Engagement Managers on project status, issues, and remaining effort on project deliverables.
  • Work closely with customer's technical and security teams to instill confidence in deploying and integrating Gong with internal systems in accordance with their IT governance policies.
  • Assist pre-sales teams in gathering technical requirements and providing level of effort estimates for prospective customers.

QUALIFICATIONS:

  • 6+ years of experience in system, technical, or solution architecture - preferably in a Cloud, SaaS, and/or enterprise software environment.
  • Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
  • Experience with RESTful and JSON API implementation and integration approaches
  • Familiarity with server-side and client-side programming language concepts and use cases
  • Strong CRM experience and architecture knowledge (Salesforce.com, HubSpot or Dynamics preferred).
  • Experience with SaaS applications that support large-scale business processes.
  • Experience advising on data migrations, mergers, and splits preferred
  • Ability to work with various customer Ops & Technical teams.
  • SSO configuration & troubleshooting experience.
  • Excellent instincts and ability to interface seamlessly with senior-level executives.
  • Bachelor's Degree.
  • Willingness to travel.

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