Senior Product Manager - User Journey

Ready to lead product initiatives that enhance user engagement and drive adoption? As a Senior Product Manager at Gong, you will play a crucial role in transforming the user journey through innovative platform and growth features, including a notification system, seamless onboarding flows, and engagement-focused functionalities. You will analyze customer and user journeys to identify impactful product changes that foster deeper and broader usage across our 4,600+ customers.

 

As a Senior Product Manager, you will:

• Deeply analyze our customers' needs and the broader market landscape through research and user interviews to inform product strategies.
• Lead the development of growth initiatives and features across the product by bridging the gap between users and the product’s value. Build tools that optimize the user journey and enhance engagement.
• Define and track product KPIs, analyze user behavior, gather user feedback, and execute rapid iterations to enhance adoption and maximize feature utilization.
• Collaborate effectively with Engineering, Customer Success, Product Marketing, Operations, Sales, and Marketing teams to drive successful product outcomes.

 

You should apply if you have:

• 5+ years of experience as a Product Manager in a fast-paced tech environment.
• Proven experience in driving usage in SaaS B2B products, with hands-on implementation of product-led growth techniques (an advantage). 
• Strong analytical skills with a passion for data-driven decision-making to design and execute meaningful experiments.
• A forward-thinking mindset with the capability to envision transformation and articulate actionable pathways to achieve it.
• Proficiency in translating incomplete, conflicting, or ambiguous information into coherent action plans.
• A hands-on approach is essential.

 

*We operate in a flexible hybrid work model.

 

What makes the Product department at Gong unique?

Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create a radical impact. We call this “Own. Solve. Impact.” 

 

About us
Gong transforms revenue organizations by driving business efficiency, revenue growth, and improved decision-making. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand, and act on all customer interactions in a single, integrated platform. Thousands of companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently.

Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us flexibility, autonomy, positive work relationships, and effective work habits.

If these considerations are important to you when choosing a workplace, we'd love to see you with us.

To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.

#LI-IS1