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Consultant (Professional Services)

Austin | Chicago | New York City | Salt Lake City | San Francisco

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Join Gong’s Expert Services team, where we partner with the world’s leading companies on their Revenue AI transformations. You’ll own a portfolio of customers, guiding them as they scale from single to multi-product deployment, and helping drive maturity in their Gong usage, embedding AI-forward strategies, and ensuring outcomes are realized at every stage of their journey.

Working cross-functionally with Sales, CS, Product, and Support, you’ll serve as a trusted advisor focused on driving true customer outcomes, not just tool adoption, while embedding yourself as an extension of their revenue teams.

We are currently seeking candidates in the following hub locations: San Francisco, Austin, Salt Lake City, Chicago, or NYC.

RESPONSIBILITIES
  • Provide a best-in-class consulting experience and ensure that Gong is influencing customers’ revenue outcomes
  • Participate in discovery workshops to uncover business pain and recommend elegant solutions to complex problems within the Gong Platform
  • Effectively prioritize competing objectives across multiple customer engagements.
  • Consult on change management practices that empower sustained adoption throughout a customer journey
  • Provide clear and consistent project status updates to communicate critical risks and mitigation strategies to an executive audience
  • Maintain product expertise across the Gong product line, API’s, and 3rd party apps.
  • Work closely with customers' technical and security teams to deploy Gong, and guide them in integrating with their internal systems.
  • Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales.
  • Conduct & coordinate meetings onsite and remotely according to Gong’s Professional Services methodology standards.
  • Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services
QUALIFICATIONS
  • 5+ years of consulting experience, preferably in a customer-facing professional services role.
  • Track record of building trust and developing customer relationships
  • Lead discovery workshops to uncover business pain and design elegant solutions to complex problems within the Gong Platform
  • Develop polished, enterprise-grade deliverables (e.g., presentations, documentation, roadmaps) suitable for consumption by all stakeholders, up to and including senior leadership
  • Understanding of revenue functions like forecasting, prospecting, and building/converting pipeline Knowledge of project management essentials (scope, schedule, and budget management)
  • Strong CRM experience or knowledge (Salesforce.com, Hubspot, or Dynamics preferred).
  • Experience with SaaS applications that support large-scale business processes.
  • Expert with project management tools (Smartsheet, Asana, Monday, etc.) 
  • Ability to work with various Customer Ops & Technical teams, with the proven ability to translate complex technical concepts into clear, actionable business solutions
  • Proven ability to lead change within customer organizations.
  • Experience with AI workflow configuration, including agent customization, prompt engineering, and finetuning.
  • Excellent communication, interpersonal skills, and eloquent writing skills.
PERKS & BENEFITS 
  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $89,600-$125,000 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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