Senior Product/UX writer

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

We’re growing rapidly and are seeking highly motivated, Senior Product/UX Writer to advance our product documentation architecture, strategy, & design. If you have a passion for writing and you're excited to have an impact on a platform used by some of the biggest names in tech, we want to meet you! This is an opportunity to join a team that is defining its content strategy, with a vision towards creating a model that becomes the industry standard. You’ll be working for an amazing offering in a growing market, working with a team of experienced product managers, engineers, and designers.  

Your day to day will be:

• Owning and managing all the content needs for your product “pillar”.
• Working with Product Managers, Engineers, and Designers to create concise, clear, and helpful microcopy.
• Providing feedback on UX/UI in the product areas you are responsible for.
• Writing Help Center articles including how-to’s, tutorials, and best practices.
• Creating user assistance for Gong’s features, including walk-me’s and sidebar content.
• Helping to define and maintain the Content Team Style Guide, design system, and other team assets.
• Monitoring and responding to internal and external feedback channels to address customer needs and define content priorities.
• Staying up to date with market trends and finding new ways to showcase content that fits our global audience.

You may be a good fit if you:

• Have 5+ years of experience in writing microcopy and Help Center content.
• Write in mother-tongue English.
• Can step into the shoes of our various customer’s personas, modify the tone and voice of your writing to match the customer and use case, and create content that’s meaningful for them.
• Require a minimum of management handholding and are able to manage and prioritize your tasks with input from outside stakeholders.
• Are positive, naturally motivated, and energetic.
• Are a quick learner and natural researcher.
• Work well in a team while maintaining your independence.
• Enjoy a fast-paced environment and can easily multitask, prioritize on the fly, and manage your time efficiently.

*We operate in a flexible hybrid work model. 3 days a week in our Dame St. Office

What makes the Product department at Gong unique?

Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create a radical impact. We call this “Own. Solve. Impact.” 

This is an opportunity to create exceptional product experiences in a hyper-growth company alongside a talented team of product managers, engineers, and designers. If you’re eager to make a significant impact on a platform used by leading companies in tech, we’d love to meet you! 

About us 

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits.

If these considerations are important to you when choosing a work place, we'd love to see you with us.

To review Gong's privacy policy, visitwww.gong.io/privacy-policy/ for more details.