Senior Program Manager

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

As a Program Manager at Gong, you'll play a critical role in driving cross-functional initiatives that enable our business to scale securely and reliably. You'll partner with leaders across Product, Engineering, and Business Operations to plan and execute complex, cross-organizational programs. This is a high-impact, hands-on role that demands operational rigor, a solid business acumen, and exceptional collaboration skills.

As a program manager in Gong, you will:

• Be part of the team that drives end-to-end delivery of large-scale initiatives from initial planning to successful launch. You will ensure these programs align with our core business objectives and strategic goals.
• Design, implement, and run large-scale Scrum processes (e.g., using frameworks like LeSS or SAFe) to coordinate efforts across multiple application groups and complex, cross-functional dependencies.
• Act as an Agile Coach and mentor for development teams, Product Owners, and stakeholders, fostering self-organization, accountability, and excellence in Scrum practices.
• Lead the division's strategic shift to an Agile/Scrum methodology, establishing a culture of continuous improvement and iterative delivery.
• Proactively manage project risks and identify roadblocks. Your role is to ensure all teams and stakeholders have a shared understanding of project scope, ownership, and status.
• Develop and maintain clear program plans, timelines, and status reports to ensure transparency and accountability. You will establish and uphold a consistent framework for program delivery.
• Champion and implement process improvements that increase team efficiency, improve cross-departmental collaboration, and boost program visibility.

 

You should apply if you have:

• A minimum of 10 years of industry experience, with at least 5 years in a dedicated program or project management role, ideally within a SaaS or high-growth tech environment.
• A solid understanding of the product development lifecycle and can effectively translate business goals into actionable plans.
• Experience working with and implementing a Scaled Agile Framework (e.g., Scrum@Scale, LeSS, or SAFe) across multiple teams.
• Excellent oral and written communication skills. You have a proven ability to influence without authority, build consensus, and lead diverse teams to a common goal.
• A self-motivated and highly organized approach. You thrive in ambiguous environments, take ownership of problems, and drive them to resolution.

 

Bonus Skills:

• Experience in the B2B SaaS space.
• Strong technical fluency that includes understanding system architecture, APIs, data flows, and engineering trade-offs, and to challenge assumptions when needed.
• Experience working with teams that developed AI agents, Data Scientists or Machine Learning.

 

What makes working at Gong unique? 

Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. We call this “Own. Solve. Impact.” 

If you are curious to discover Gong's wonderful and challenging world, what are you waiting for? Don’t delay - fill in your application details. Who knows, maybe there’s a Gongster in you!

About us 

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits.

If these considerations are important to you when choosing a work place, we'd love to see you with us.

To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.