Site Reliability Engineer

Who We Are

GovOS is a leading provider of transaction and compliance software for state and local governments to streamline property, licensing, and tax interactions with businesses and citizens. Headquartered in Austin, Texas, GovOS serves more than 800 government agencies across the United States. With the company’s secure suite of cloud-based solutions, governments can maximize revenue, increase compliance, reduce costs, and meet constituent demand for modern, self-service transaction and payment services.

Across the country, local governments are working hard to improve the lives of their citizens, as well as their own employees. We are 100% invested in providing governments with innovative solutions and industry-leading services that will help them deliver impactful change in their communities. Government agencies have been winning awards with us for almost 20 years now. We have the highest customer retention rates in our industry because no one works harder than we do to ensure our customers’ success.

Our Mission Statement

To enable state and local governments to modernize their citizens and business transactions through innovative SaaS solutions and seamless payments.

This engineering position is part of a dynamic Cloud Operations Department that embraces a DevOps philosophy. Here, collaboration between Operations and Development begins before the first line of code is written. By working closely together, the teams ensure the delivery of efficient, reliable, and cost-effective software, eliminating the traditional "throw it over the wall" approach. 

This role is ideal for engineers passionate about creating seamless workflows, safeguarding data, and building systems that deliver exceptional customer value. 

Key Responsibilities:

• Enhance Developer Workflows: Design and implement productive developer workflows, with a strong focus on automation. 
• Continuous Integration & Deployment: Build, optimize, and maintain robust CI/CD pipelines to streamline software delivery.
• Environment Design: Collaborate on the design of shared production and non-production environments, ensuring scalability and reliability.
• Data Security: Develop and implement processes to protect customer data, aligning with best practices and compliance standards.
• Incident Management: Participate in on-call rotations to handle emergencies and ensure system reliability.
• Team Contribution: Support the team with other duties and initiatives as assigned, contributing to a culture of collaboration and continuous improvement. 

Requirements:

At least 2 years of experience in each of the following: 

• Proven experience in managing, troubleshooting, and optimizing both Linux and Windows environments, including server provisioning, configuration, patch management, and monitoring to ensure system reliability and security.
• Demonstrated ability to solve complex problems using a variety of programming and scripting languages (e.g., Python, Bash, PowerShell, or equivalent),
• Hands-on experience in designing, deploying, and maintaining cloud infrastructure in AWS or Azure, including managing IaaS/PaaS resources, optimizing cost and performance, and implementing security best practices.
• In-depth knowledge of container technologies (Docker, Podman) and orchestration platforms (Kubernetes, ECS, AKS), including deploying, scaling, and managing containerized applications in production environments.
• Strong expertise in using version control systems (e.g., Git), configuration management tools (e.g., Ansible, Terraform, Chef), and CI/CD pipelines (e.g., Jenkins, GitLab CI, CircleCI) to automate software deployment and infrastructure changes.
• Experience in administering and optimizing databases (e.g., MySQL, PostgreSQL, MongoDB, or equivalent), including backup and recovery, query optimization, and performance tuning to support high-availability and data integrity. 

  Compensation & Benefits  

• $120,000 - $130,000 annual base   
• Remote Opportunities (Some state restrictions – see below) 
• Leadership and career development opportunities  
• Competitive insurance (medical, dental, vision, and voluntary life & disability)  
• Mental health benefits  
• 401(k) plan with company match  
• Paid holidays  
• Flexible PTO - no accruals  
• Generous paid parental leave  
• Monthly work from home stipend  

While we are a remote organization we do have restrictions in a few states: Unfortunately, we cannot hire in these select locations: Arizona, Alaska, Arkansas, Delaware, Hawaii, Idaho, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Vermont, West Virginia, Wisconsin  

The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors, including but not limited to work experience and performance.

GovOS, Inc. (“GovOS”) provides this California Privacy Notice (“Notice”) to describe its privacy practices with respect to its collection of Personal Information as required under the California Consumer Privacy Act (“CCPA”). GovOS’s CCPA-specific policies can be found at https://govos.com/privacy-policy/ and should be carefully reviewed prior to providing any Personal Information. This Notice applies only to job applicants and candidates for employment who reside in the State of California (“Consumers”) and from whom GovOS collects “Personal Information” (as defined in the CCPA). GovOS provides you with this Notice because under the CCPA, California residents who are job applicants qualify as "Consumers.”