Director, Credentialing Strategy and Operations

About us: 

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

We are looking for a Director of Credentialing Strategy and Operations to help us lead and expand our current Credentialing and Enrollment function. This function sits within our Insurance Operations department and is a major engine for our company's overall growth by ensuring the providers on our platform are enrolled with as many of our insurance partners as possible so they in turn can treat as many patients as possible. You’ll report directly to the VP of Operations which leads our overall operations function at Grow.

In this role you'll:

• Chart out a multi-quarter strategy for the team that acts as a roadmap to achieve our ambitious goals
• Deeply understand the operational processes and corresponding metrics we track to generate insights on the levers that can be pulled to improve operational performance
• Lead your direct reports and overall team to ensure high performance and engagement across the team
• Partner with other teams like Provider Experience, Revenue Cycle Management, Product & Engineering, Support and many more to execute against cross-functional initiatives and goals
• Understand the needs of your team and the company and coming up with an organizational strategy to map out what roles will be needed over time to meet the needs of our growing and increasingly complex business
• Transition our current credentialing platform to a formal credentialing software platform over the next few years

Salary range: $150,000 - $200,000 USD

You’ll Be a Good Fit If: 

• You have experience in the Healthcare industry (on the provider side is a plus)
• You have a deep appreciation for and a track record of leveraging data to make informed decisions 
• You have had the opportunity to build a team by bringing additional talent and developing new functions and capabilities
• You love understanding where process inefficiencies lie and can quickly see possible improvements to implement
• You know how to prioritize amongst a sea of competing priorities in order to achieve the biggest impact

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
• Flexible working hours and location (remote OR in-office, your choice!)
• Generous PTO 
• Company-wide winter break 
• Mental health mornings (2 hours each week)
• Team meditation
• Wellness Stipend
• In-office lunch and biweekly remote lunch on us! 
• Continuous learning opportunities 
• Competitive salary 
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities 

#LI-REMOTE

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.