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Customer Service / Purchasing Specialist

A Plus - West Valley City, UT

 

We are looking for someone with TOP TIER talent who Wants to start a Career Today!

A Plus Garage Doors has been named "One of the Fastest 50 growing companies in Utah", ranked in the Inc. 5000, and has been named "One of the Best companies to work for in Utah" 4X Years running! Want to Work for an amazing company that treats its employees right and has an amazing TEAM-first Culture? A Plus is Utah's largest and fastest growing Residential Garage Door Business. Start your career today in a steadily growing industry.

Join our Amazing TEAM here in West Valley City! We are looking to add a Customer Service/Purchasing Specialist to our team! The ideal candidate will be detail oriented, organized, great with computers and navigating, and have strong communication skills. Experience is a plus, however considering the position, we will train our candidate to learn and understand the position. Great attitude and ability to show up to work on time are a must. This person would aid in pricing garage doors, scheduling installation appointments with customers, order garage doors, and communicate amongst our team. You will be joining a very tight-knit team in a wonderful environment where everyone works together to wear whatever hat is needed to keep things running smoothly.

The position is based out of our West Valley City office.

Work hours will be Monday thru Friday 8:00 AM – 5:00 PM.

Responsibilities:

  • Maintain a positive, empathetic and professional attitude toward customers and employees at all times
  • Manage large amounts of inbound and outbound calls in a timely manner while utilizing scripts to handle difficult customer situations
  • Communicate with customers through various channels such as email and chat
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Maintain records of customer interaction, transactions, comments, complaints
  • Seize opportunities to upsell products when they arise
  • Understanding our products/services inside and out
  • Communicate and coordinate with colleagues as necessary 
  • Perform other duties as assigned

Skills/Qualifications:

  • 1 year previous experience in a customer service role
  • Excellent customer service, and organizational skills
  • Strong phone and verbal communication skills along with active listening
  • Experience with Service Titan a plus
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

What we have to offer you!

  • Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching
  • Employee Discount
  • Employee Referral
  • You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
  • Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, A Plus may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$20 - $24 USD

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