Field Service Manager

Gunner is the Uncontractor! A premier home improvement company that delivers the customer experience every homeowner truly deserves. Gunner is #17 of New England’s fastest growing companies and most recently, our online roofing platform was named a winner of the Good Housekeeping’s 2024 and 2023 Home Renovation Awards! As such, we’re expanding nationally and looking for a Service Manager.

We’re looking for a Service Manager to join our team and be the go-to expert for project closeouts and long-term customer care. From managing punch lists to handling service requests and ensuring final touches are perfect, this role is essential to maintaining our reputation for excellence well beyond the build. You’ll be the face of Gunner’s commitment to quality — long after the crew has packed up.

Why This Role Is Exciting
This is a unique opportunity to step into a highly visible role that bridges operations and customer experience. You’ll have the autonomy to refine service processes, drive improvements across departments, and play a critical part in ensuring every homeowner finishes their journey with Gunner feeling supported and satisfied. It’s a role where attention to detail meets lasting impact.

Why Work at Gunner?
We’re proud to have been named to Inc. Magazine’s Best Workplaces list two years in a row—a reflection of our commitment to a culture that puts people first. At Gunner, you’ll join a collaborative, driven team that’s passionate about doing great work and having fun while doing it.

 

What You’ll Do:

• Finalize job sites and ensure all work meets Gunner standards. 

• Manage and respond to service requests from existing and past clients.  

• Coordinate with the Operations team, vendors and internal departments to resolve issues.  

• Maintain detailed service logs and follow up to confirm resolution and satisfaction.  

• Be the face of Gunner’s commitment to quality after the job is done.  

 

What you will bring:

• A passion for making a difference!

• Outstanding communication and customer service instincts.  

• Strong Interpersonal skills with the ability to build relationships and establish trust with customers.

• Must have a positive attitude and a drive to succeed. 

• Experience in home improvement, construction, or a related field.  

• Strong problem solving and a sharp eye for detail. 

• Ability to juggle multiple tasks and stay organized. 

• A team player who can also take the lead when needed. 

• BA/BS preferred.  

 

Bonus Points For: 

• Experience managing service or warranty departments. 

• Bilingual abilities (English/Spanish). 

• Tech-savvy or experience with CRM/ Project management tools. 

 

Benefits:

• An unmatched company culture!!

• Base Salary: $75,000 to $85,000 

• 401K Retirement Plan (after 6 months) with company match

• United Healthcare (Health, Dental & Vision) with company contribution (after 60 days)

• Unlimited Vacation Day Plan (after 60 days)

• Company iPhone and MacBook

• Path to promotions within Gunner organization

• Company vehicle provided (Gunner Fleet) 

• Gas Card provided 

 

Gunner is committed to hiring a diverse and talented workforce.