Talent Development Programs Coordinator

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

As a key member of the Talent Development team at Gusto, you will heavily impact Gusto’s ability to provide impeccable learning experiences by handling the behind the scene details necessary to create and execute exceptional learning programs from onboarding new hires to supporting ongoing professional development for individual contributors and managers across Gusto.

This role ensures seamless program delivery through effective communication, logistics management, and detailed tracking across multiple learning initiatives. If you thrive in a supportive, operational role and enjoy creating positive learning experiences, this is the perfect opportunity for you.

About the Team:

The People team at Gusto focuses on developing a positive employee experience that empowers people to do the best work of their lives. We aspire to craft an environment that inspires and enables Gusto to go beyond what is thought possible. We think holistically and are encouraged by a supportive leadership team. The position is full-time and based in Denver.

Here’s what you’ll do day-to-day:

• Onboarding
  • Manage all communications with new hires, serving as the main point of contact to ensure they have everything they need for a successful start.
  • Support the onboarding lead by producing materials for new hire orientation, including coordinating Slack and Zoom chat channels; serve as a backup facilitator when needed.
  • Oversee new hire questions, update the onboarding coordination document, and manage scheduling for all onboarding events to ensure smooth and timely execution.
  • Handle logistics for onboarding activities, including securing speakers, scheduling venues or online rooms, setting up equipment, and ensuring that all activities run smoothly.
  • Partner with the onboarding lead to develop new content as needed, enhancing the learning experience for both new hires and existing employees.
• TD Programs
  • Coordinate learning programs, including scheduling facilitators, managing calendar notifications, and overseeing Slack and email communications for participants.
  • Interact with the learning systems to track both pre and post workshop participation, monitor participant enrollment for IC and PE development workshops, adjusting promotion strategy as fit and keeping facilitator up to date on potential scheduling changes
  • Assist participants with any system, calendar, or program navigation and/or troubleshooting
    Manage the TD programs calendar including onboarding, IC and PE development
  • Oversee and assign content within Learn Upon, ensuring alignment with ongoing development initiatives and learning paths for employees.
  • Manage logistics for development workshops, including room identification and scheduling, participant social activities, maintaining event supply inventory, and cross collaboration with stakeholders for awareness.  
  • Create and distribute timely and engaging promotional materials, notifications and reminders, keeping both learning participants and facilitators informed and engaged throughout the training process.
• Additional TD Support
  • Actively monitor new hire and TD Slack channels and the email inbox, responding promptly to training and resource-related inquiries.
  • Maintain up to date Confluence pages with relevant dates and details for workshops and any other cross referencing materials. 
  • Assist in gathering feedback from participants and using insights to refine future offerings.
  • Coordinate with IT and vendors as needed to ensure all learning technologies are functioning smoothly.
  • Co-facilitate in elements of Onboarding and/or Gustie Development as opportunities arise.

Here’s what we're looking for:

• 2-4 years of coordination/administration work
• 2+ years experience in learning and development, recruiting coordination or HR
• Strong project management skills with an exceptional attention to detail
• Marketing and promotional experience is a plus
• Proficient in Google Workspace; experience with learning management systems (LMS) or similar technology is a plus
• Strong communication skills, both written and verbal, with the ability to engage and support diverse stakeholders
• Proactive problem-solving abilities and a customer-focused mindset
• Experience managing multiple data sources and analyzing information
• Experience managing program logistics (tracking participation, materials, scheduling, etc.)
• Deeply enjoys working behind the scenes to deliver learning programs
• Experience speaking in front of a crowd and/or facilitating learning experiences for groups
• Can operate autonomously with little supervision for routine work
• Know how to introduce fun and creativity into any activity
• Excited about learning new systems to assist in the delivery of  learning
• Are scrappy and not afraid to roll your sleeves up to get the job done

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.