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Customer Service & Business Operations Coordinator

Monterrey, Nuevo León, Mexico

Customer Service & Business Operations Coordinator

(Bilingual – Spanish / English)

 

COMPANY SUMMARY

HexArmor® is at the forefront of innovation, delivering some of the most advanced PPE solutions for hands, eyes, and body protection. At HexArmor®, we believe safety isn’t a luxury—it’s a necessity. Since day one, we’ve collaborated with our customers to create cutting-edge PPE that keeps workers safe. Our relentless pursuit of excellence has redefined industry standards in cut, puncture, needle, and abrasion resistance—all without compromising dexterity. We are pushing excellence from head to toe with safety eyewear, helmets and face shields, hearing protection and footwear.

 

JOB SUMMARY

HexArmor is seeking a Customer Service & Business Operations Coordinator to support the launch and growth of our Mexico operations. This is a high-impact, multi-functional role designed for someone who thrives in a fast-paced environment and is excited to grow alongside the business.

This individual will serve as a critical link between customers, suppliers, sales, operations, finance, and corporate teams, helping ensure operational excellence and an exceptional customer experience. As the business expands, this role is expected to evolve into broader operational, administrative, and leadership responsibilities.

 

LOCATION

Monterrey, Mexico

 

TRAVEL

Up to 20–30% based on business needs

 

JOB RESPONSIBILITIES

Customer Service & Order Management

  • Process customer purchase orders, quotations, and order entries accurately and on time
  • Provide order status updates, shipment tracking, and delivery communication to customers
  • Serve as the primary communication bridge between customers and internal operations teams
  • Resolve customer inquiries, claims, and service-related issues professionally and efficiently

ERP & Administrative Support

  • Maintain and update ERP systems including:
    • Sales orders
    • Purchase orders
    • Invoices
    • Customer records
    • Supplier records
  • Ensure data accuracy and system integrity across all transactions

Finance Support (AR / AP)

  • Support Accounts Receivable activities including payment follow-up and aging reviews
  • Assist with Accounts Payable processes, supplier invoices, and payment coordination
  • Support reconciliation and financial reporting activities

Supplier & Performance Management

  • Track supplier deliveries, open orders, and service levels
  • Maintain customer and supplier scorecards
  • Monitor KPI performance and identify service improvement opportunities

Sales & Commercial Support

  • Support sales representatives with quotations, customer follow-up, account documentation, and opportunity tracking
  • Assist with sales reporting, pricing files, and customer activity updates
  • Support customer presentations, meetings, and commercial initiatives as needed

Human Resources & Office Support

  • Support payroll coordination and employee documentation
  • Assist with onboarding, attendance tracking, employee reviews, and HR administrative activities
  • Support local office administration and employee communication initiatives

 

QUALIFICATIONS

  • 3+ years of experience in customer service, business operations, administration, or supply chain support
  • Experience working with ERP systems such as SAP, Oracle NetSuite, or similar platforms preferred
  • Understanding of Accounts Receivable, Accounts Payable, invoicing, and business administrative processes
  • Strong Excel, reporting, and organizational skills
  • Excellent communication and multitasking abilities
  • Ability to manage multiple priorities in a startup or growth-oriented environment
  • Bilingual in English and Spanish required
  • Ability to work in a hybrid environment and travel as needed

 

ADDITIONAL COMPETENCIES

Successful candidates will embody the following traits and skills: Critical Thinking and Problem Solving, Planning and Organizing, Effective Communication, Customer Focus, Adaptability, Collaboration, Attention to Detail, Accountability, Initiative, and the ability to thrive in a fast-paced and evolving business environment.

 

GROWTH OPPORTUNITY

This role is designed as a strategic growth position. As the Mexico business expands, this individual may grow into leadership roles across customer service, operations, administration, or business management.

 

COMPENSATION

Competitive Base Salary + Bonus Opportunity

 

ADDITIONAL BENEFITS

  • Full Medical, Dental, and Vision Insurance
  • 401(k) Match
  • Paid Time Off and Holiday Vacation
  • Opportunity to help keep people safe with a premium product

 

HexArmor is proud to be an Equal Opportunity Employer. We are committed to creating a workplace where all individuals are treated with dignity and respect. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. At HexArmor, we believe diversity in people and ideas makes us stronger. We are committed to attracting and retaining a diverse employee workforce honoring people’s experiences, perspectives, and cultural backgrounds. As one HexArmor community, we strive to create and maintain a working environment that is welcoming, inclusive, and impartial. If you require a reasonable accommodation during the application or interview process, please let us know.

*Employment offers are contingent upon an E-Verify check and the successful completion of a pre-employment drug screen.

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