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Staff Solution Architect

Remote - United States
What We’re Building
Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! 
 
If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases. 
 
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
 
How We Work
We are a remote-first company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote
 
In this Solution Architect role, you’ll join a growing sales team and help us expand our tangible value to prospects and customers. 

What You'll Do In Role:

  • Strategize with Account Executives on the Honeycomb Strategic team; provide technical support for sales opportunities (or, occasionally, customer success).
  • Partner with Sales Team to articulate the Honeycomb value proposition, vision, and strategy to prospective customers.
  • Own technical engagement with customers during the trial/evaluation phase. Communicate Honeycomb's value based on activities and work with customers on any identified issues or concerns to a successful conclusion.
  • Design and troubleshooting skills - to assist prospects with designing solutions to complex problems and getting them back on track when things go wrong.
  • Maintain and deliver product demos, demo experiences, and videos to showcase Honeycomb's capabilities to address prospects' business needs.
  • Enable engaged trial prospects to move further in the pipe – “Ease of use” features like Open Telemetry.
  • Advocate for the prospect/customer, enabling them to justify their decision and investment.
  • Support field marketing needs with other sales resources, e.g., staffing booths and supporting conference sponsorships.
  • Funnel and prioritize feedback from the field into marketing, product, and customer success teams.
  • Collaborate with Developer Advocacy to develop and deliver hands-on training.

What You'll Bring:

  • Must reside in North America
  • 4+ years of technical pre-sales/customer-facing experience
  • Experiencing working with development and/or operations teams
  • Knowledge of DevOps methodologies and related tooling, especially cloud infrastructure platforms and patterns
  • Strong knowledge of current infrastructure and monitoring solutions, and technologies
  • Understand the purpose and implementation process for Distributed Tracing or APM in multiple application frameworks
  • Familiarity with multiple programming languages; enough to navigate a codebase and add instrumentation.
  • Experience working with internal Product Management and Engineering to advocate for customer feature requests
  • Ability to think creatively about a wide variety of challenges. Solution seeker.
  • Exceptional written and oral communication skills. This role requires understanding and articulating both the business benefits (value proposition) and technical advantages of our offering.
  • Strong history of showing initiative and a high degree of autonomy.
  • Knowledge of Docker, Kubernetes, and related container technologies
  • Experience deploying and configuring workloads in public cloud environments (AWS, Azure, GCP).
  • Experience with sales methodologies, including Command of the Message and MEDDPICC
  • The ability to travel up to 20% of the time
 
Base + Commission for this role is USD $235,000 - 270,000 based on level of experience

What you'll get when you join the Hive:

  • A stake in our success - generous equity with employee-friendly stock program
  • It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
  • Time to recharge - Unlimited PTO and paid sabbatical
  • A remote-first mindset and culture (really!)
  • Home office, co-working, and internet stipend
  • 100% employee/75% for dependents coverage for all benefits 
  • Up to 16 weeks of paid parental leave, regardless of path to parenthood
  • Annual development allowance 
  • And much more...
 
Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
 
 
Diversity & Accommodations:
We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.
 
We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know.
 
As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback.
 
 
Privacy Notice:
If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes.
 
For more information regarding our privacy practices please see the Honeycomb Privacy Notice.
 
If you do not want us to retain your information for consideration for other roles, or want us to update it, please contact privacy@honeycomb.io. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims. 

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