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Inside Sales Manager, Horace Mann General Agency (HMGA)

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Inside Sales Manager, Horace Mann General Agency (HMGA)

Horace Mann Insurance is seeking a dynamic, results-driven Inside Sales Manager to lead and grow our Agency Sales Operations. This role is a unique opportunity to make a direct impact on our mission of helping educators and their families protect what they value most, while shaping a high-performing, client-focused sales culture.

We’re looking for a proven leader with inside sales and agency expertise, a relentless commitment to operational excellence and a passion for developing people. The ideal candidate brings strategic vision and a hands-on leadership approach to inspire teams, drive growth and consistently deliver outstanding customer experiences.

 Key Responsibilities

Sales Leadership & Performance

  • Lead and manage the day-to-day operations of the Agency Sales team, ensuring consistent achievement of sales and call center efficiency targets and key performance indicators (KPIs).
  • Drive revenue growth through disciplined sales management – optimizing performance across lead generation, quoting and policy sales.
  • Implement data-driven performance management, leveraging dashboards and analytics to ensure accountability and alignment with strategic objectives.
  • Champion a culture of ownership and continuous improvement, modeling the mindset of running a successful internal agency within the broader organization.

Coaching & Talent Development

  • Recruit, onboard and develop top inside sales talent to build a best-in-class team.
  • Provide strategic coaching and mentorship to front-line Supervisors, strengthening their ability to drive performance, foster engagement and uphold a culture of accountability.
  • Create a competitive yet supportive environment that celebrates achievement, collaboration and professional growth.
  • Inspire teams to take a client-first approach – balancing sales excellence with empathy, compliance and integrity.

Operational Excellence

  • Direct all Agency Sales Center processes, including lead management, quoting, underwriting coordination and policy binding.
  • Assist in the design and implementation of a Customer Save Team focused on retaining existing policyholders through various personalized retention solutions.
  • Partner cross-functionally with internal/external stakeholders and business units to enhance lead flow, agency system utilization and automation efficiency.
  • Streamline Agency Sales Operations to maximize productivity and policy placement while ensuring compliance with licensing, regulatory and company standards.

Customer Experience & Escalation

  • Ensure every interaction embodies Horace Mann’s commitment to Distinctive Service – building trust, satisfaction and long-term relationships.
  • Resolve escalated customer and agent inquiries promptly, identifying root causes and coaching teams to prevent recurrence.
  • Leverage customer insights and feedback to refine sales approaches and improve overall customer experience.

Qualifications

  • H.S. Diploma or GED equivalent is required.
  • Bachelor’s degree in a related field or an equivalent combination of education and relevant work experience - preferred. 
  • 5+ years of management experience, with at least 2 years leading an inside sales or call center team, ideally within insurance or financial services.
  • Strong understanding of Agency Sales Center Operations, performance management and CRM systems – knowledge of comparative rating systems a plus
  • Proven success driving revenue growth through coaching, process optimization and strategic leadership.
  • Active P&C Producers insurance license required. 
  • Excellent communication, analytical and people leadership skills.

Why Horace Mann?

At Horace Mann, we don’t just sell insurance – we empower educators to protect their futures. As the Inside Sales Manager, Horace Mann General Agency you’ll play a pivotal role in running a high-performing internal agency that thrives on accountability, efficiency and customer-centricity. You’ll lead a team that combines professionalism, passion and purpose to make a measurable difference in our educators' lives.

Salary Range:

  • $71,500.00 - $105,400.00 annually plus incentive. 

Salary is commensurate to experience, location, etc.

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our California Consumer Privacy Notice

All applicants should review our Horace Mann Privacy Policy

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