New

Director Business Process Solutions

Madison, WI

Horace Mann is seeking a strategic and innovative Director, Business Process Solutions to lead enterprise process improvement initiatives that drive operational excellence, customer experience, and business growth. This leadership role is responsible for partnering across the organization to identify opportunities, optimize operations, and implement scalable solutions that improve efficiency, quality, and organizational performance.

The ideal candidate combines strong operational leadership, process improvement expertise, analytical thinking, and the ability to influence across all levels of the organization. This role is instrumental in helping the organization continuously evolve to better serve customers, business partners, and employees.

Key Responsibilities

Strategic Process Improvement

  • Support all levels of management in improving processes, procedures, and systems through the design, development, and deployment of innovative business solutions.
  • Interpret customer requirements and evaluate existing business processes to identify inefficiencies, root causes, and opportunities for improvement.
  • Identify and quantify the cost of poor quality, operational gaps, and process risks to drive customer retention and market growth.
  • Research, analyze, recommend, and implement operational improvements aligned with divisional and enterprise objectives.

Leadership & Team Development

  • Lead, coach, and develop a team of Business Process Consultants, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
  • Establish clear priorities and ensure alignment of team efforts with strategic business goals.
  • Build organizational capability in process improvement methodologies and operational excellence practices.

Project & Change Leadership

  • Execute disciplined project management practices to deliver nimble, scalable, and resilient solutions that improve customer experience and reduce operational cost.
  • Partner with business leaders to identify, scope, prioritize, and implement process improvement initiatives across operations and support functions.
  • Guide development of business cases, cost-benefit analyses (CBAs), solution mockups, and operational recommendations to support strategic decisions.
  • Ensure business requirements for process and system enhancements are clearly defined, actionable, and aligned with enterprise needs.

Operational Analytics & Performance Management

  • Establish forward-looking metrics and performance indicators that support timely decision-making and identify root causes of operational performance opportunities.
  • Utilize analytical tools, methodologies, and management practices to continuously optimize organizational processes and workflows.
  • Develop reporting and operational insights that support business leaders in achieving performance goals.

 Vendor & Stakeholder Management

  • Oversee relationships with TPAs and operational vendors, ensuring service delivery aligns with contractual obligations and performance expectations.
  • Partner with procurement and business leaders on vendor selection, performance management, and optimization initiatives.
  • Collaborate cross-functionally with operations, product, compliance, technology, and leadership teams to drive enterprise alignment and execution.

Qualifications & Experience

  • Bachelor’s degree or equivalent professional experience required.
  • Demonstrated leadership experience in business process improvement, operational excellence, or process consulting environments.
  • Strong experience leading cross-functional operational initiatives and change management efforts.
  • Familiarity with group insurance, supplemental benefits, or voluntary insurance products strongly preferred.
  • Experience developing business cases, operational metrics, and process improvement recommendations.
  • Strong analytical, organizational, and strategic thinking skills.
  • Proven ability to lead teams, influence stakeholders, and drive measurable business outcomes.

Skills & Competencies

  • Strategic thinking and operational leadership
  • Process improvement and continuous improvement methodologies
  • Strong analytical and problem-solving capabilities
  • Excellent communication and stakeholder management skills
  • Project management and execution discipline
  • Vendor relationship management and negotiation
  • Customer-focused mindset with attention to operational quality and efficiency
  • Proficiency in Microsoft Excel and PowerPoint

Additional Information

  • Normal office environment with remote flexibility.
  • Occasional travel may be required for initiative alignment or onsite meetings.

Pay Range:

       $105,200.00 - $147,950.00/annually 

Salary is commensurate to experience, location, etc.

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our California Consumer Privacy Notice

All applicants should review our Horace Mann Privacy Policy

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Horace Mann ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.

Learn more