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Senior IT Administrator - SaaS Platforms

Mountain View, California, United States

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Senior IT Administrator, Corporate Platforms

Role Overview

In this role, you will be responsible for configuring and managing corporate SaaS platforms, such as Atlassian Suite, Google Workspace, Zoom, and others. You will work closely with other departments to support them through identifying their needs, and performing complex customizations and setups. Your expertise will help drive efficiency and productivity across the organization.

Responsibilities

  • Install, configure, integrate and maintain various org-wide corporate platforms
  • Perform administration, configuration, and technical support for Jira, Confluence, and other Atlassian Suite tools
  • Administer Google Workspace, including user management, security settings, and application integrations
  • Gather and analyze stakeholder requirements, propose and implement changes to ensure corporate tools are tailored to increase productivity, efficiency, and support business needs
  • Establish and follow a risk reduction strategies when performing complex configuration changes
  • Maintain comprehensive documentation of configurations, procedures, and best practices for every system
  • Monitor and analyze system performance and usage patterns to identify areas for improvement
  • Streamline platform lifecycle management, onboarding and offboarding, ensure appropriate data ownership and data transition across managed platforms
  • Partner with Security and GRC to ensure SaaS platforms are configured in compliance with company policies and industry standards
  • Conduct comprehensive research on existing and emerging platforms relevant to the business. Validate applicability and benefits of new platforms and technologies
  • Partner with cross-functional teams to implement new approved platforms

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or equivalent experience
  • 5+ years of experience in IT administration, with a focus on managing corporate platforms
  • Expertise in Atlassian tools (Jira, Confluence, etc.)
  • Advanced knowledge of Google Workspace administration
  • Experience with Zoom administration and configuration is a plus
  • Familiarity with Lucidchart and other Lucid applications is a plus
  • Ability to communicate technical concepts to non-technical stakeholders
  • Strong analytical and problem-solving abilities
  • Capability and passion for innovation and creative problem solving
  • Relevant industry certifications (e.g., Atlassian Certified Professional, Google Workspace Administrator, Zoom Certified Administrator) are a plus.

 

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ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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