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Software Development Engineer VI - Cloud Engineer

Mountain View, California, United States

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Cloud Engineer VI 

Location: Mountain View, CA (Onsite, 5 days/week)

Role Overview
Join ID.me as a Cloud Engineer VI to lead and innovate in the fast-evolving digital identity ecosystem. This senior role is perfect for a passionate technical leader with a knack for scaling and optimizing large infrastructure while improving security posture. As a key member of our engineering team, you will shape the architecture, reliability, and scalability of critical systems in a dynamic, growth-stage environment.

Responsibilities:

  • Design and Build: Architect, implement, and maintain highly scalable, performant, and reliable infrastructure with a target uptime of 99.999%.
  • Lead: Serve as the technical leader for DevOps and SDLC (Software Development Lifecycle) initiatives, driving best practices and innovation.
  • Troubleshoot: Identify, debug, and resolve complex infrastructure issues, minimizing downtime and impact.
  • Enhance Security: Collaborate with security teams to strengthen system security and manage vulnerabilities across the ecosystem.
  • Scale Systems: Diagnose and address scaling challenges, such as optimizing PostgreSQL connection pooling and enhancing system throughput.
  • Data Infrastructure: Build and scale robust data serving and warehousing infrastructure to support business-critical operations.
  • On-Call Leadership: Lead from the front during on-call rotations, effectively responding to production incidents and helping improve existing processes.
  • Compliance Support: Assist in addressing audit and compliance findings to ensure regulatory alignment.

Minimum Qualifications:

  • 10+ years of experience managing production environments at medium-to-large scale.
  • Expertise in CI/CD platforms and tools (e.g., GitHub Actions, Jenkins, Harness).
  • Proficiency with HashiCorp technologies (Terraform, Vault, Consul, Nomad).
  • Strong experience with public cloud platforms, particularly GCP and AWS.
  • Hands-on knowledge of IaC and orchestration tools (Terraform, Ansible).
  • Proficiency in PostgreSQL and database management.
  • Advanced scripting skills (Bash, Python, or Ruby).
  • In-depth Linux/Unix administration experience and solid networking expertise.
  • Previous or concurrent application development experience, bridging the gap between development and operations.

Preferred Qualifications:

  • A passion for building high-quality, reliable systems and products.
  • Adaptability in dynamic environments with shifting priorities.
  • Excellent communication skills, both written and verbal.
  • Self-motivation, with a strong work ethic and collaborative mindset.
  • Enthusiasm for continuous learning and improvement, especially in security and infrastructure engineering.

Bonus Points:

  • Knowledge of SRE concepts, and chaos engineering.
  • Familiarity with security compliance frameworks (e.g., STIG guidelines).
  • Experience with containers and orchestration tools like Docker, Kubernetes, and Helm.
  • Expertise in observability tools (e.g., Honeycomb, New Relic, Prometheus, Grafana, Splunk).
  • Previous work with security audits and compliance processes.

The annual base salary listed does include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. 

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

Mountain View, CA Pay Range

$248,750 - $295,926 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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