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Onboarding Manager

Santa Barbara; New York City; Columbus

Our Company:

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

The Onboarding Manager is responsible for managing the end-to-end onboarding experience for new & existing customers. This role ensures clients successfully launch their programs by guiding them through the kickoff, integration, and ramp phases while ensuring efficient delivery aligned with scalable onboarding processes.

The focus is not only launching programs but also on enabling customers to reach initial value quickly and efficiently.

What You'll Do:

  • Manage the onboarding lifecycle from kickoff to activation.
  • Guide customers through platform setup, integrations, and program configuration.
  • Deliver onboarding sessions and training to clients.
  • Ensure customers follow best practices for successful program setup.
  • Identify and resolve common onboarding challenges.
  • Maintain project timelines and ensure milestone completion.
  • Collaborate with internal teams, including Integration Engineering, Sales, and Customer Success.
  • Leverage onboarding playbooks, templates, and scalable resources.
  • Track onboarding progress and communicate status to stakeholders.

Success Metrics

  • Time to value
  • Customer onboarding satisfaction
  • Successful completion of onboarding milestones
  • Platform adoption during onboarding

What You Bring:

  • Strong project management and organizational skills
  • Ability to communicate technical concepts to non-technical audiences
  • Client-facing experience in onboarding, implementation, or customer success
  • Ability to manage multiple onboarding projects simultaneously

Typical Experience

  • ~2+ years experience in customer-facing roles
  • Experience in client onboarding, affiliate/influencer management, or customer success is preferred

Salary range: $70,000.00 - $80,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

  • Medical, Dental and Vision insurance
  • Unlimited responsible PTO
  • Flexible work hours
  • Continued access to  Affiliate & Partnerships Industry Fundamentals Certification by PXA
  • Parental Leave
  • Technology Stipend 
  • Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

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#LI_Columbus

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