Employee Relations Partner

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

As an Employee Relations Partner, you will support fair, consistent, and compliant handling of employee relations matters across the organisation. This role combines advisory and adjudication responsibilities, ensuring disciplinary and grievance processes are conducted in line with legislation and company policy.

You will contribute to reducing risk, strengthening governance, and supporting a workplace culture grounded in fairness, accountability, and respect.

What You'll Do:

Adjudication & Dispute Resolution

• Chair disciplinary hearings and appeals as a neutral third party
• Ensure proceedings align with the Labour Relations Act (LRA) and internal policies
• Review and assess evidence, including witness testimony and case documentation
• Deliver clear, evidence-based findings and outcomes
• Support matters escalated to CCMA and Labour Court proceedings

Documentation & Decision-Making

• Draft structured, accurate, and legally sound outcome reports
• Apply consistent and appropriate sanctions based on evidence and precedent
• Prepare disciplinary packs, warnings, notices, and related documentation
• Produce documentation suitable for internal and external review

Advisory & Stakeholder Support

• Provide guidance to managers on disciplinary processes and case preparation
• Support the development of compliant and well-documented cases
• Act as a point of contact for complex employee relations matters
• Review documentation for accuracy and completeness prior to hearings

Training, Insights & Policy

• Provide guidance and training to managers on employee relations processes
• Identify trends and recommend improvements to processes or policies
• Maintain and update policies in line with current legislation

Compliance & Administration

• Support compliance with applicable labour legislation (LRA, BCEA, EEA, POPIA)
• Prepare documentation for disputes and arbitration processes
• Support employment-related compliance and reporting requirements
• Collaborate with HR and legal stakeholders as needed

What You Have:

• Bachelor’s degree in Human Resources, Industrial Psychology, Labour Law, or a related field, or equivalent practical experience
• 5+ years’ experience in Employee Relations or Labour Relations
• Experience chairing disciplinary hearings and/or supporting formal ER processes
• Exposure to CCMA and Labour Court processes

What Will Help You Succeed

• Knowledge of South African labour legislation (LRA, BCEA, EEA, POPIA)
• Ability to assess information and make evidence-based decisions
• Clear and structured written communication skills
• Ability to work with a range of stakeholders across different levels
• Ability to manage sensitive matters with professionalism and discretion 

Benefits:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Technology StipenedPrimary Caregiver LeaveMental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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