Global Collections Analyst (6-month FTC)

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com

This position is responsible for supporting collection efforts on the global accounts receivable clients, resolving disputed invoices, creating aging and ad-hoc reports, and assisting with MEC (Month end close) as required.

The role reports to the Global Collection Lead or Manager and focuses on lower to mid-value accounts under direct supervision.

What You'll Do

• Perform collections on accounts at risk of delinquency through effective communication via phone/email.
• Update collection systems and create aging reports to monitor account status and ensure timely payment.
• Review new customer accounts for creditworthiness, financial solvency, and potential fraud risks.
• Prepare handover packages for externally collection agencies as needed.
• Research discrepancies or disputes, provide recommendations for resolution, and escalate when needed.
• Evaluate churned account and negotiate favourable payment plans or settlements in favour of impact.com
• Assist in accounting for bad debt and recommend accounts for write-off where necessary.
• Evaluate the effectiveness of current collection policies on an account-by-account basis.
• Deliver timely, complete, and accurate outputs in line with expectations set by the Billing and Collections Manager.
• Collaborate internally with AR Billing and Collections, Finance, Global Clearing House, and Customer Success teams.

What You Bring

• 3+ years experience in Accounts Receivable or related role.
• Experience with AR collection processes, cash applications and dispute resolutions.
• Strong organizational, time management
• Advanced Excel skills (Pivot tables, VLOOKUP/XLOOKUP, Reporting and analysis).
• Experience with ERP/accounting systems such as: Netsuite or similar
• Excellent verbal and written communication skills; capable of effective dispute resolution and negotiations.
• Ability to work both independently and collaboratively.
• Tertiary qualification in Accounting, Finance, or related field (preferred).
• Positive, adaptable, and detail-oriented with high standards of confidentiality