Head of Sales, North America

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.  

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

To learn more, visit www.industriousoffice.com/careers.

About the Role:

As our Head of Sales, North America you will be responsible for revenue growth for North America across all geographies, member types, and subscriptions in our coworking business. In partnership with the SVP of Global Sales, Head of Marketing and EVP of Operations you’ll set our US revenue strategy including customer segmentation, targeting, and product mix; design and run a sales process for our sales and operations teams that is intuitive, delightful, and effective; own all enabling tools and analytics your team needs to make good decisions; be a core source of input into product strategy; and run the enterprise and SMB funnels for existing and launching Industrious locations. 

Your role will require a breadth of skills. A single week might involve: writing a draft of our US 2025 revenue strategy to share with your peers for feedback; huddling with our EVP of Operations to unpack a weird trend in our mix of new sales; traveling to a city with multiple Industrious locations and spending time talking with members and coaching our teams on the ground; convening a cross-functional group to kick off a new outbound program; helping close a large deal with an enterprise customers or having  a coffee with our SVP of Global Sales to brainstorm how to nurture our largest member companies.

Our ideal candidate will be a sharp critical thinker who can take ideas from thought to execution and a leader who can inspire a team of kind, smart, low ego people to follow them.  

Our ideal candidate will be based out of NYC but we would consider other East Coast locations including Boston, Atlanta Miami & DC. This is not a remote role.

You’ll love this role if:

• You love fast paced environments with lots of moving parts that require quick and well executed decisions, constantly.
• You are passionate around building, coaching and driving kind, smart, low ego team cultures built around the collective rather than the individual.
• You have a growth mindset, possess a significant bias to action and look to solve complex problems from a first principles perspective. 
• You have a passion and good experience in both SMB & Enterprise sales and you take a quantitative approach to decision making and strategy.
• You are excited about working in the commercial real estate space and enjoy engaging with tenants & brokers. You don’t have to have worked in this space but you have to want to!
• You like outlining a strategy and rallying teams around it just as much as you like spending time with prospects and the frontline sales team.

This role isn’t for you if:

• You love sales, but your real passion is doing deals rather than running teams 
• You love building sales teams but prefer to create an aggressive sales culture to drive success 
• You dislike writing sales strategy and prefer to work it out as you go along. 
• You love enterprise sales and sales strategy but have limited interest or experience in running a SMB inbound sales team. 
• You find work, workplace experience, or commercial real estate really boring
• You thrive with a lot of structure and being guided on what exactly success looks like from the outset.

Responsibilities: 

• Formulate and execute comprehensive sales strategies aligned with company goals and market trends for over 200 locations.
• Manage a high-performing sales team, providing leadership, guidance, and mentoring to achieve sales targets and foster a collaborative team environment.
• Use sales operations to enhance efficiency, including sales forecasting, pipeline management, and CRM implementation
• Monitor sales and retention performance metrics to evaluate effectiveness and identify areas for improvement, implementing data-driven decisions to optimize sales outcomes.
• Foster collaboration with marketing, product development, and customer success teams to ensure alignment and support for sales initiatives.
• Cultivate strong relationships with key customers and stakeholders, addressing concerns and ensuring high levels of customer satisfaction. 

Experience & Requirements 

• Experience running both enterprise and inbound SMB teams for mid-late stage companies 
• Experience building the apparatus to significantly scales sales teams
• Experience designing large scale sales training programmes

Compensation and Benefits:

The annual base compensation range for this role will be between $190,000 and $225,000 + 50% target annual bonus (uncapped based on achievement against performance targets) + stock options. The successful candidate's actual compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

Financial compensation is just one component of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.

If your expected compensation falls outside of the given range, and you are still interested in working at Industrious, we’d love for you to join our Talent Pipeline and be kept in the loop for all new opportunities that could be a good fit for your experience.