Operations Associate - New York City

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.  Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the Role - Operations Associate

Industrious is continuing to build a range of products and services that solve the needs of large commercial landlords. One such product is to provide programming, events and manage amenities for the office tenants of large buildings. This is a critical part of our longer-term competitive strategy and an important proof point that we can execute a new product for a new kind of customer.

The Operations Associate supports the Hospitality and Amenities team in managing the overall day to day amenity operations. This includes conferencing center and community events management - tenant and vendor relationships, supplies inventory and tenant communications. The Operations Associate will work closely with the Conferencing Manager and the Community Manager to be hands-on support for the daily operations of all meetings, events, and the overall tenant experience.

The job is multi-faceted, as you’ll be an expert in day to day building operations and amenity spaces and services. You will build strong relationships with the building tenants, especially office managers and executive assistants to ensure high hospitality standards and tenant satisfaction. You will be a key member of the tenant experience team and third party hospitality vendors that support excellent service delivery. This role would be great for someone that loves all the moving parts and pieces of in person experiences, whether that be a board meeting, a team happy hour, or an annual conference, and someone who is passionate about making employees feel welcomed, empowered, and delighted at work.

Specific responsibilities include:

• Meeting Operations (40%)
  • Assist in room flips for back to back bookings based on set-up requirements and staff conference bookings as needed - early/late depending on start and end times.
  • Learn basic AV troubleshooting and be able to help clients connect to the installed in room systems seamlessly.
  • Ensure the broader day-to-day operations of the meeting rooms/tenant lounges and other bookable spaces are running smoothly.
  • Be present when meeting rooms or other bookable spaces are occupied ensuring a high service level; rooms are pre-set according to occupier or guests needs; food is delivered on time and displayed tastefully.
  • Ensure any way-finding or signage displayed in meeting or bookable amenity spaces is per brand standard.
  • When meeting rooms are not occupied make sure they are reset.
• Community & Programming (30%)
  • Assist Community Manager with event setup, breakdown as well as execution of the event, as well as guest check-in registration, if needed.
  • Promote scheduled events and pop-up activations ahead of time via Tenant Mobile App, reception desk, lobby, physical and digital signage, or email.
  • Support with event data collection for event reporting in conjunction with the Community Manager.
  • Know all the events occurring in all spaces on a given day to be able to speak and promote them confidently.
  • Assist broader tenant experience team when needed for community activations.
• Building/Amenity Ops Support (30%)
  • Be an expert in day to day building operations, amenity spaces and services.
  • Ensure all the meeting rooms, lobby and other common areas are spotless at all times, and maintain staffing at amenity floor reception desk as needed.
  • Order, restock, receive, and inventory supplies in a timely manner, avoiding outages, while managing COGs efficiently. 
  • Maintain clean and organized supply closets and back of house areas.       
  • Manage a daily walkthrough of the building and ensure standards are met; document and analyze data and work with building teams on solutions.
  • Build relationships with tenants outside of lobby interactions by being proactive in your efforts to engage the tenants throughout the building; input collected information in the CRM platform; help deliver on Surprise & Delight monthly standards.
  • Ensure digital and physical communications (mobile app/digital signage, physical signage etc.) are up to date and functioning appropriately.
• What you bring to the role
  • 2-4 years of experience in project management, hospitality, coordinating day-to-day office operations, and/or providing office maintenance support
  • Preferred experience in being part of a front desk staff
  • Passion for Hospitality and building exceptional experiences everyday
  • A hardworking team player willing to tackle anything from small internal administrative tasks to high-profile requests
  • Collaborative with strong interpersonal skills and the ability to integrate quickly into a small team
  • Someone who enjoys continuous change and improvement
  • Detail-oriented with the ability to coordinate, prioritize and lead multiple responsibilities
  • Impeccable verbal and written communication skills
  • Preferred experience in:
    • gDrive/Dropbox file management
    • gSheets/Excel
    • Airtable
    • TripleSeat
    • A/V set-up and troubleshooting
• Note: This is an in-office role 5 days a week with variable hours based on conference and event schedules.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

Compensation

The annual base compensation range for this role is between $65,000 and $70,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

You will also be eligible for up to $2,000 in performance-related bonus pay.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees.  Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, company stock options, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.