Job Application for Strategic Client Success Director at Innovid

New

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing.
‍
We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.

Strategic Client Success Directors are high-performing individual contributors who extend their strategic influence beyond individual accounts to drive excellence across multiple clients and regions. As a trusted partner within the organization, you will lead multi-account efforts, guide process improvements, and help elevate the Client Success organization through both internal coordination and external delivery.

You are a translator of strategic plans into executional success—surfacing deep insights, flagging systemic risks, and aligning day-to-day delivery with long-term account goals. You serve as a key escalation point, shape best practices, and mentor team members in adopting strategic behaviors. In this role, you are a primary driver of revenue, taking full ownership of the renewal process and actively supporting expansion through sophisticated solution alignment and internal collaboration.

What You Will Do:

Drive Strategic Initiatives: Take ownership of key initiatives and lead multi-account efforts to drive excellence and consistency across multiple clients or regions.
Lead the Renewal & Growth Lifecycle: Take full ownership of the client renewal process, including developing pricing proposals, leading negotiation conversations, and managing contracting.
Support Revenue Expansion: Directly contribute to revenue growth by identifying expansion opportunities through planning conversations and cross-functional solution alignment.
Shape Best Practices & Mentorship: Serve as a mentor to newer team members and a strategic partner to leadership, shaping best practices and guiding the team in adopting strategic behaviors.
Ensure Executional Excellence: Align day-to-day delivery with long-term account goals, surfacing insights and flagging systemic risks that could impact client health or delivery.
Manage Financial Integrity: Proactively identify billing risks, campaign scope shifts, or rate changes to ensure invoicing accuracy and forecasting stability.
Act as an Escalation Point: Serve as a trusted advisor and escalation point for complex client issues, coordinating internal efforts to ensure a high-quality external delivery.
Guide Process Improvement: Identify new opportunities for efficiency across the Client Success organization and lead internal efforts to improve workflows and elevate the standard of service.

What You Will Need:

Strategic Influence & Leadership: Proven ability as a high-performing individual contributor to influence outcomes beyond a single account and drive value across the broader business.
Commercial Acumen: Expertise in the end-to-end renewal process, with experience in pricing strategy, contract negotiation, and revenue forecasting
Strategic Planning at Scale: Ability to own high-level growth initiatives and guide long-term partnerships that align with both client and company goals.
Systemic Problem Solving: Strong analytical skills to identify systemic risks and process gaps, with the ability to translate these insights into actionable improvements.
Mentorship & Collaboration: A track record of acting as a mentor or strategic partner to internal teams, helping to elevate the performance and behaviors of the collective organization.
Advanced Relationship Management: Exceptional communication skills to act as a primary escalation point and a trusted advisor for high-value or high-complexity accounts.
Revenue-Conscious Mindset: A deep understanding of how delivery excellence, billing accuracy, and strategic alignment directly impact retention and growth.
Project & Account Mastery: The ability to lead complex, multi-stakeholder efforts while maintaining a high degree of accountability and attention to detail.

This position is open to remote candidates in the United States. Candidates must be able to commit to working Pacific Time zones.

What We Offer:

The Best of Both Worlds: Be part of the Innovid team while enjoying the full range of perks and benefits offered by Mediaocean.
Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, paid parental leave
Total Rewards: Competitive salary, Full benefits package, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400
Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP),
Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes
Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment,
High visibility role with uncapped commissions and tremendous growth potential.
Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.
The base pay range for this position is $120,000-160,000 per year. The determination of what a specific employee in this job classification is paid and titled depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
This information is provided per New York City’s salary disclosure law.

#LI-DB1

There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.

Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.

If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.

Create a Job Alert

Interested in building your career at Innovid? Get future opportunities sent straight to your email.

First Name

Last Name

Preferred First Name

Country

Phone

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Will you now or in the future require Innovid to sponsor an immigration case in order to employ you?

Select...

Where are you located?

Tell me about your experience working in adtech

I certify that I have read and understand the applicant instructions included with this application and that the answers given by me to the foregoing questions and statements made by me are complete and true to the best of my knowledge and belief. I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejection of my application or discharge at any time during my employment. I understand that this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment. I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or the Company and that this application is not intended to constitute a contract of continued employment.

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Innovid’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Strategic Client Success Director

If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.

Apply for this job

Voluntary Self-Identification

Voluntary Self-Identification of Disability