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Workplace & Real Estate Operations Manager

San Francisco, California

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

We’re looking for a Workplace & Real Estate Operations pro to join our Workplace Experience team! This role is all about keeping things running smoothly—managing leases, budgets, space planning, and tracking RTO data to help us make informed decisions across workplace policies & our real estate portfolio.

You’ll work closely with cross-functional teams, help improve processes, and make sure our workplace operations stay efficient and effective. If you love problem-solving, organization, and making offices great places to work, we’d love to have you on board!

What will I be doing? 

  • RTO Data Management:
    • Process and analyze Return-to-Office (RTO) data, ensuring accuracy and consistency across global offices. 
    • Manage data flow, track employee attendance, and generate reports to assess compliance with in-office requirements.
  • Reporting & Analysis:
    • Produce detailed monthly, quarterly, and ad-hoc reports on RTO data, space utilization, and other key real estate metrics. 
    • Present findings to leadership and stakeholders to drive data-driven decision-making.
  • Real Estate Space Management:
    • Support real estate planning by maintaining real-time data on office space availability, employee headcount, and space allocation across locations. 
    • Ensure space optimization while maintaining operational efficiency.
  • Stakeholder Collaboration:
    • Work closely with cross-functional teams (HR, IT, Facilities, etc.) to ensure alignment on office space needs and collaborate on any office-related issues.
  • Process Improvement:
    • Identify opportunities to streamline data collection and reporting processes, improve the accuracy of space planning, and enhance overall real estate operations.
  • Vendor & Lease Management:
    • Assist with vendor coordination, lease management, and maintaining relationships with landlords to ensure smooth operation of office spaces.
  • Compliance & Policy Adherence:
    • Ensure all real estate processes adhere to company policies, compliance standards, and legal requirements.

What skills do I need? 

  • 3+ years of experience in Real Estate Operations, Workplace Experience, or related fields.
  • Strong data processing and analytical skills, with the ability to manage large data sets and produce actionable insights.
  • Proficiency in reporting tools (e.g., Excel, Google Sheets, and reporting software).
  • Experience with RTO data management or other workplace-related data processes.
  • Solid understanding of space utilization and facility management principles.
  • Excellent communication skills, with the ability to work effectively with cross-functional teams.
  • Strong problem-solving skills and the ability to adapt to changing priorities in a fast-paced environment.
  • Attention to detail and commitment to accuracy in reporting and data processing

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $121,000 - $155,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

 

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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