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NetSuite System Analyst

Chicago, Illinois

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

Enterprise Systems at Intercom is the organization that enables us to operate to the standards of a high-performing, high-growth, scalable company.

We are seeking an experienced NetSuite System Analyst to provide technical support, build system enhancements, and work closely with cross-functional teams to streamline operations and improve system functionality. The role will involve collaborating with fellow admins/analysts and business stakeholders to understand the requirements and translate into automations and solutions. The successful candidate will have in-depth experience and strong expertise in NetSuite configuration, development, integrations, and customizations on all accounting modules. This is a great opportunity for a motivated and self-directed individual to support this highly visible and impactful company initiative.

What will I be doing? 

  • Provide ongoing support to end-users,  addressing and resolving technical issues related to NetSuite.
  • Design and configure customizations in all NetSuite modules utilizing customizable objects including custom records, lists and segments,
  • Utilize SuiteScript and workflows to automate business processes, extend native functionalities and address system limitations
  • Implement NetSuite integrations with third-party applications, tools, and external systems using RESTlets, Web Services, or other integration technologies.
  • Perform unit and integration testing, and ensure a smooth deployment process for all NetSuite customizations and configurations.
  • Create customized reports, saved searches, and SuiteAnalytic workbooks to support financial reviews
  • Leverage NetSuite ODBC to create and validate advanced SQL reporting meeting more complex reporting use cases. 
  • Identify opportunities for process optimization within NetSuite, recommending and implementing improvements.
  • Author detailed design/specification documents capturing business processes, use cases, exception handling and test cases
  • Collaborate and communicate efficiently with teammates and stakeholders to define and align requirement, scope and use cases.

What skills do I need? 

Qualifications: 

  • Minimum five years of experience in administrating NetSuite ERP
  • Expertise in configuring NetSuite accounting modules and features (Basic Accounting, OneWorld, Multi-book, Advanced Revenue Management, SuiteAnalytics, Fixed Asset Management etc.).
  • Experience in developing using NetSuite SuiteScript 1.0 and 2.0, including but not limited to Client Scripts, User event Scripts, Scheduled Scripts, Map/Reduce Scripts and Suitelets
  • Experience on integrating external systems with NetSuite.
  • Adept in using NetSuite ODBC, relational databases, SQL, and data management.
  • Familiarity with NetSuite best practices and methodologies.
  • Good understanding of basic accounting and financial principles, including but not limited to General Ledger, Accounts Payable, Accounts Receivable, financial reporting, and month end activities
  • Strong problem-solving and analytical skills
  • Ability to have clear and effective communication with stakeholders and partners 

Skills:

  • Administration, configuration and customization of NetSuite accounting modules and features 
  • SuiteScript (1.0 & 2.0)
  • NetSuite default connectors(Coupa, Ad, etc.)
  • Custom API integration and data pull 
  • NetSuite ODBC reporting
  • Version Control and Collaboration Tools (Git, Jira, etc.)

Bonus skills & attributes 

  • NetSuite certifications (e.g., NetSuite ERP Consultant, NetSuite SuiteFoundation) is a plus
  • Previous experience in high tech industry or relevant consulting fields in a similar role
  • Experience with other SaaS systems that are often used together with NetSuite (i.e. Coupa, Workato, Workday)

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the within the Greater Chicago Area is $128,205 -  $148,995. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

 

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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