Program Manager

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

We are seeking a highly skilled and dynamic Program Manager based out of San Mateo, CA with a strong background in AI and banking, complemented by extensive project management experience in both startups and larger global settings. The ideal candidate will bring 10-17 years of program management expertise, with a focus on end-to-end project delivery, cross functional collaboration, and technical proficiency. This individual will play a pivotal role in managing complex programs at the intersection of AI and banking, overseeing the full lifecycle of projects, and driving strategic initiatives that enhance operational efficiency and innovation.

What You'll do

• End-to-End Program Management: Lead large-scale, full-cycle programs with global reach, utilizing Agile methodologies (Scrum/Kanban) to deliver successful outcomes on time, within scope, and within budget.
• AI & Banking Expertise: Leverage deep knowledge of the banking domain, AI-driven technologies, and related project execution processes to drive program success. Contribute to defining and shaping AI solutions tailored for the banking sector.
• Cross-Functional Leadership: Coordinate and collaborate with diverse, cross- functional teams (Product, DevOps, Engineering, Offshore) to ensure seamless delivery of complex initiatives. Manage virtual teams across multiple time zones and cultures.
• Risk & Change Management: Proactively identify risks and lead efforts to mitigate issues throughout the program lifecycle. Drive change management processes to ensure smooth transitions and stakeholder alignment.
• Project Planning & Execution: Oversee detailed project planning, KPI definition, resource allocation, timeline tracking, and execution using industry-leading tools (Rocketlane, JIRA,,,).
• Stakeholder Communication: Act as the main point of contact for clients, vendors, and senior leadership, providing clear, concise, and impactful updates on project progress,
  risks, and opportunities. Engage with stakeholders at all levels to align project objectives and deliverables.
• Analytical & Problem-Solving: Use critical thinking and strong analytical skills to resolve technical challenges, optimize processes, and ensure high levels of project quality and client satisfaction.

What You Bring

• Experience: 10-17 years in program/project management, with a minimum of 5-10 years in leading large-scale, end-to-end programs. Proven track record of managing projects in both startup (5-30 employees) and global enterprise environments.
• Technical Expertise: Proficiency in project management tools (JIRA, SmartSheet, MPP, OpenAir), resource tracking systems, and Agile frameworks (Scrum/Kanban). Solid understanding of engineering processes and the integration of AI within the banking sector.
• Certifications: PMP certification (preferred), along with any relevant certifications related to banking, AI, or project management.
• Domain Knowledge: In-depth understanding of the banking industry, including core operations, financial products, and regulatory compliance. Experience in chatbot space and defining key performance indicators (KPIs) is a plus.
• Leadership & Collaboration: Proven ability to lead and motivate global teams, manage diverse stakeholders, and drive collaborative efforts across functional areas. Experience managing offshore teams and handling cross-cultural challenges.
• Soft Skills: Excellent communication, interpersonal, and presentation skills. Ability to influence and navigate complex situations, fostering a positive and productive working environment. High emotional intelligence and adaptability in fast-paced, dynamic environments.
• Mindset & Motivation: Self-driven with a growth mindset, quick to learn, and passionate about the intersection of AI and banking. Demonstrates resilience and a results-oriented approach in managing high-stakes projects.

Compensation

• Base compensation is expected to be between $175,000- $200,000 along with additional
  variable compensation. Exact compensation may vary based on skills and location.

What We Offer

• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not  discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.