New

Technical Program Manager

San Jose/ San Francisco Bay Area

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

About the Role

We are seeking a Technical Program Manager (TPM) to drive large-scale AI product initiatives, shape processes from the ground up, and deliver cutting-edge solutions that redefine the banking experience either in the bay area or across the United States. 
 
The Technical Program Manager will be responsible for establishing core product development processes, managing multiple high-impact programs in parallel, and ensuring seamless execution across cross-functional teams. This individual will leverage strong engineering expertise to navigate the complexities of building and shipping AI-driven products, which evolve continuously and demand fast learning cycles, robust feedback loops, and rigorous success measurement. They must have prior startup experience. 
 
Key Responsibilities:
  • Program Leadership: Define, establish, and scale program management processes across product and engineering teams.
  • Execution Excellence: Manage multiple product and technical programs simultaneously, ensuring on-time delivery of high-quality AI products.
  • Product Mindset: Work closely with Product, Engineering, Data Science, and Customer teams to align roadmaps and priorities.
  • Process Ownership: Design and implement frameworks for planning, execution, risk management, and continuous improvement.
  • Feedback Loops: Build mechanisms to incorporate continuous feedback from customers and internal teams into product iterations.
  • Engineering Alignment: Leverage strong technical expertise to collaborate deeply with engineering teams, anticipate challenges, and enable fast problem-solving.
  • Metrics & Success: Define measurable success rates and thresholds for program outcomes, and track them rigorously.
  • Cross-functional Collaboration: Act as the connective tissue between Product, Engineering, GTM, and Operations to ensure organizational alignment.
Requirements:
  • Experience: 7+ years of experience in program or product management in fast-paced technology environments, with at least 3+ years in AI, ML, or complex software systems.
  • Engineering Background: Strong academic or professional background in Computer Science, Engineering, or related technical discipline.
  • Proven Track Record: Demonstrated ability to set up scalable processes from scratch and successfully manage multiple programs in parallel.
  • AI/ML Exposure: Deep understanding of AI/ML product lifecycles, with experience shipping AI-powered solutions that evolve through continuous data and feedback.
  • Execution Skills: Strong organizational, prioritization, and execution skills in ambiguous, high-growth environments.
  • Analytical Skills: Ability to define, measure, and critically evaluate success metrics, adoption thresholds, and performance outcomes.
  • Communication: Exceptional stakeholder management and communication skills, with the ability to influence across technical and non-technical teams.
  • Required: Startup experience greatly valued.
Why Join Us?
  • Opportunity to shape the future of AI-driven financial experiences.
  • High-ownership role with visibility across the organization.
  • Work with a world-class team building transformative products in a rapidly growing sector.
  • Culture of innovation, speed, and collaboration.

Compensation:

The base salary range for this role will be between $160,000-$190,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the US, Interface.ai offers comprehensive and great benefits programs to meet your needs:

Benefits:

  • Health: medical, dental, and vision insurance and wellbeing resources and programs
  • Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
  • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
  • Family: parental leave
  • Development: Access to internal professional development resources.

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not  discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

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