Back to jobs
New

Data Engineer IV (6226)

United States

Data Engineer IV – Customer Experience & AI Enablement

itD is seeking a Data Engineer IV – Customer Experience & AI Enablement to build scalable data infrastructure, self-service analytics capabilities, and AI-enabled data solutions that support global customer experience and post-sales operations. The ideal candidate will bring deep experience in data engineering, large-scale ETL/ELT pipeline development, workflow orchestration, and analytics enablement, with a track record of delivering reliable data platforms, interactive dashboards, and automation solutions that accelerate business insights and operational efficiency.

 

This is a US-Remote opportunity, with candidates in the PST time zone preferred.

Duration: 12 months


We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

  • Design, develop, integrate, and maintain scalable batch and streaming data pipelines that support customer experience, customer support, survey, and digital support analytics use cases.
  • Build and optimize production-grade ETL/ELT workflows, data models, and data warehouse architectures to enable efficient, reliable, and scalable analytics.
  • Develop and maintain workflow orchestration processes for pipeline scheduling, dependency management, monitoring, and operational reliability.
  • Create interactive self-service dashboards and data visualizations that provide stakeholders with visibility into customer experience trends, operational metrics, and key performance indicators.
  • Implement data quality, validation, monitoring, alerting, governance, and lineage practices to ensure the accuracy, reliability, and usability of enterprise data assets.
  • Enable AI and machine learning analytics by developing curated datasets, feature pipelines, model-ready data assets, and AI-assisted analytical workflows.
  • Leverage large language models and generative AI capabilities to automate data workflows, accelerate insight generation, and reduce manual operational effort.
  • Partner with analysts, data scientists, engineering teams, customer support, and operations stakeholders to translate data requirements into scalable technical solutions.
  • Optimize complex SQL queries, data pipelines, storage utilization, and large-scale data processing workflows to improve performance and efficiency.
  • Champion data literacy and AI enablement through technical documentation, training, best-practice development, and knowledge sharing across cross-functional teams.

Internal Responsibilities

  • Attend regular internal practice community meetings.
  • Collaborate with your itD practice team on industry thought leadership.
  • Complete client case studies and learning material, including blogs and media material.
  • Build out material to contribute to the Digital Transformation practice.
  • Attend internal itD networking events, both in person and virtual.
  • Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

  • 6+ years of experience in data engineering, quantitative analytics, operational analytics, or related technical data roles.
  • Strong proficiency in SQL, including complex queries, query optimization, performance tuning, and window functions.
  • Strong Python programming experience for data engineering, automation, and large-scale data processing.
  • Demonstrated experience designing and building production-grade ETL/ELT pipelines and scalable data integration workflows.
  • Experience with workflow orchestration tools such as Apache Airflow or equivalent data pipeline orchestration technologies.
  • Experience with large-scale data processing and data warehousing technologies such as Apache Spark, Hive, Presto, Snowflake, or BigQuery.
  • Hands-on experience building self-service dashboards and data visualizations using Tableau, Looker, or equivalent business intelligence platforms.
  • Experience developing data models and applying dimensional modeling concepts, including star and snowflake schemas.
  • Demonstrated experience implementing data quality frameworks, validation processes, monitoring, alerting, and data governance standards.
  • Experience manipulating large datasets to generate actionable insights and deliver scalable data solutions.
  • Ability to independently manage multiple technical projects, navigate ambiguity, and deliver data solutions in a fast-paced environment.
  • Experience communicating complex technical and data concepts to both technical and non-technical stakeholders.
  • Bachelor's degree in Computer Science or a related technical field.

Preferred Qualifications and Skills

  • Hands-on experience with Generative AI technologies, large language models, or AI-enabled analytics and automation solutions.
  • Experience with prompt engineering, retrieval-augmented generation architectures, LLM APIs, or AI agent workflows.
  • Experience building feature pipelines, curated datasets, or model-ready data assets supporting machine learning and AI use cases.
  • Experience integrating AI or machine learning outputs into dashboards, reporting tools, or operational workflows.
  • Experience with streaming data technologies such as Kafka or Spark Streaming.
  • Familiarity with Git, CI/CD practices for data pipelines, and infrastructure-as-code methodologies.
  • Knowledge of metadata management, data cataloging, and data lineage technologies.
  • Experience with customer experience, customer support, contact center, or post-sales operations data and metrics.
  • Experience working with customer support or CRM platforms such as Salesforce.
  • Experience with digital analytics platforms such as Google Analytics or Adobe Analytics.
  • Experience using Python or Bash scripting to automate workflows and build internal data tooling.
  • Familiarity with Agile development methodologies.
  • Experience working in fast-paced technology, startup, consumer electronics, or high-volume consumer product environments.
  • Prior contingent workforce or contractor experience supporting large-scale technology organizations.

Education

  • Bachelor's degree in Computer Science or a related technical field required.

Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.

Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

Create a Job Alert

Interested in building your career at itD Tech? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

By selecting “Yes,” you are confirming that itD may share your profile and discuss your background with the client for this position. This authorization is limited to this specific role. It does not apply to any other opportunities, and you may withdraw your authorization at any time. This also confirms that you are not being represented for this same role by another agency or employer.

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in itD Tech’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.