Customer Service Representative

 

 

About ITS Logistics

Founded in Sparks, Nevada, ITS is proud to have led the way in logistics since 1999.  We provide creative logistics solutions with our asset-based dedicated and expedited fleet, and distribution services and nationwide multi-modal freight brokerage. Based on our dependable work ethic, company culture and values and the highest level of service in the industry.  

The Culture

Our associates enjoy a strong sense of teamwork, community, career growth, and work/life balance. We actively seek team members who will add value to the business and strength to our culture. Treating others with respect and compassion is at the core of the ITS philosophy. We provide a safe and positive working environment for our employees and offer opportunities to grow, both personally and professionally. This belief also extends to our community, where we work to provide economic stability through quality employment opportunities and give back whenever we can.

Position Summary

The Account Specialist is the face of the Company to our customers. Customer Service Representatives are responsible for maintaining great working relationships with our clients and handling their day-to-day business needs.

Principle Accountabilities

• Oversee client accounts, provide exemplary and personal service to a variety of customers
• Assist in order processing, leveraging several different digital platforms
• Control effective communications for your accounts by acting as a liaison between your customer and the warehouse operations team.  This includes:

1. Communication of inbound/outbound demand and special customer needs
2. Working with ITS’ Fleet and Freight Brokerage to better serve your customers
3. Providing consistent and professional communication with clients regarding the status of their orders or special projects

• Act in your client’s best interests, anticipate their needs and provide proactive insight and solutions to their business challenges
• Understand and act in accordance with client contracts, perform basic billing and auditing
• Create and maintain documented standard operating procedures specific to your clients

Position Requirements

Requirements for this position include, but are not limited to:

• Proficiency with automated information systems to research and resolve client related issues
• Strong proficiency with MS Office Suite (Word, Excel, Outlook, etc.)
• Excellent verbal and written skills (phone etiquette and fluency in English required)
• Must possess excellent problem diagnosis and resolution skills
• Willingness to go “above and beyond” in the spirit of client support
• Strong work ethic and a positive attitude