Maintenance Engineer (Onsite)

Location: New Orleans, LA: The Lafayette By Kasa (60 units) & The Frenchmen By Kasa (27 units)

Time Commitment: approximately 32-40 hours

Anticipated Schedule: Weekends, evenings, and holidays required

The Role:

We are looking to add a highly motivated individual to join our Portfolio Operations team in New Orleans! As a Maintenance Engineer, you will have end-to-end ownership over the on-the-ground operations for The Lafayette By Kasa and The Frenchmen By Kasa, both located in the city of New Orleans. This will include physical and technical challenges, creativity, and also being the face of Kasa on the ground for guests and stakeholders. 

In this role, you will report to the Operations Manager in New Orleans and work closely with the Property Operations Team, Support Team, and Guest Experience Team to deliver excellent guest stays through functional and comfortable units. It takes a special person to oversee these properties and we hope you're excited by the challenge!

A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.

Day in the Life of a Maintenance Engineer

Like many operations roles, there is no ‘typical day'. Your role will involve a wide range of activities tending to The Lafayette Hotel & The Frenchmen Hotel. These activities will be a mixture of recurring property management tasks and activities requiring more urgent attention. A normal day will consist of day-to-day maintenance of the hotel, including guest rooms, public areas, and grounds. This includes performing preventive maintenance tasks, as well as responding to and repairing maintenance requests from guests and staff. Essential Duties and Responsibilities are as follows:

• Perform preventive maintenance and repairs, covering a range of tasks such as cleaning equipment, changing filters, lubricating moving parts, minor carpentry, special projects, and other related areas
• Respond promptly to maintenance work orders, requests, and repairs including electrical, plumbing, HVAC, and other general maintenance issues
• Maintain appropriate records for third-party vendors, preventive maintenance schedules, and repairs
• Work independently and as part of a team to ensure that all maintenance tasks are completed efficiently and effectively; maintain proactive communication within the team
• Coordinate and oversee the scheduling of third-party vendors and other relevant external parties 
• Order parts and keep track of supplies to ensure availability.
• Maintain a clean and safe work environment; follow safety rules and procedures. 
• Partner with the Trust and Safety team and security vendors to establish on-site security protocols; supervise the departure of guests in challenging situations
• Act as the primary point of contact during emergencies, handling issues such as guest unit lockouts and addressing relevant property operational issues.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

Required Qualifications

• Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit. 

• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.

• Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.

• Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.

• Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.

• Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.

• Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.

• Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.

• Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.

In one year, you will succeed at Kasa by having:

• Established yourself as a top Portfolio Operations performer by consecutively reaching monthly quantitative goals
• Set a high bar for quality standards within your property through preventative maintenance upkeep and housekeeping collaboration efforts
• Become an invaluable resource to our team, beyond your knowledge of property-specific operations
• Supported successful expansion efforts and critical cross-departmental Kasa projects

Required policy information: 

• This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

 

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💰 The Pay

The starting base pay range for this role is between $16 and $18 an hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

 

Benefits

• ✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

• Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.

• 📈 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 1% of your deferred salary.

• 🙌 Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.

• 🩺 Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

• ⭐ Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

 

 

Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily, single-family, and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our one-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.