Senior Technical Writer, Contractor

Who we are:

K Health is venture-backed, fast-growing startup with a mission to use the power of Artificial Intelligence (AI) to get everyone access to higher quality healthcare at more affordable costs. We’re looking for mission driven individuals to join our team and help us eliminate healthcare inequalities to build a better and healthier future.

Featured most recently in Forbes and Business Insider as a leading AI startup, K Health is a telehealth company that harnesses the power of technology to help provide the smartest digital healthcare platform to patients, hospital systems, and providers across the United States. Our AI powered application helps bring together the knowledge of thousands of doctors and anonymous medical data to provide the highest quality care to our patients. We offer a free symptom checker, 24/7 access to board-certified doctors, ability to refill prescriptions from your phone, and more. All within one application - no insurance or preauthorization required.

K Health was founded in 2016, and has partnered with visionary and leading hospital systems and providers such as Cedars-Sinai, Mayo Clinic, and Elevance Health. Join us on our mission to help provide better healthcare for less.

About the role: 

We are seeking a Senior Technical Writer with extensive experience in healthcare IT, enterprise software implementations, and system integrations. This individual will play a critical role in developing high-quality, structured documentation for complex integration projects, including virtual primary care clinics integrated with Epic and a SaaS-based provider AI portal. The Senior Technical Writer will work with subject matter experts (SMEs), engineers, and cross-functional teams to produce client-ready materials that facilitate smooth implementation and adoption.

You will have the autonomy to drive the documentation process, ensuring that technical information is captured, structured, and communicated clearly and effectively. Your work will serve as the foundational resource for our partners, ensuring seamless integration and efficient workflows.

This will be a 1 - 2 month contract with potential opportunity for a long-term role. 

What you’ll be doing:

• Own the Documentation Process: Lead the documentation efforts from start to finish for integration projects, including virtual primary care clinics and SaaS-based AI portals in healthcare environments.
• Collaborate with SMEs and Technical Teams: Work with subject matter experts (SMEs), engineers, and product managers to collect, structure, and clarify complex technical information. Ensure that all necessary integration steps, configurations, and requirements are captured accurately.
• Develop and Maintain Structured Documentation: Create detailed implementation guides, API documentation, integration best practices, and troubleshooting manuals that clearly explain workflows and procedures for external stakeholders.
• Ensure Usability and Clarity: Structure content in a way that is user-friendly for various audiences, from technical teams to end-users, ensuring the documentation is clear, actionable, and well-organized.
• Drive Standardization: Maintain consistency across all documentation materials. Establish best practices for documentation structure, style, and format to ensure that all materials are easily navigable, clear, and aligned with company standards.
• Support Knowledge Sharing: Develop and maintain a repository of implementation documentation that can be used for future integrations and reference by both internal teams and clients.
• Iterate and Improve: Gather feedback from implementation teams, end-users, and clients to improve and refine documentation continuously, ensuring it remains accurate and up-to-date.
• Create Visual Aids and Diagrams: Develop diagrams, flowcharts, and process visuals to complement textual content and make complex concepts easier to understand.
• Ensure Compliance and Security: Work closely with legal, security, and compliance teams to ensure all documentation adheres to relevant standards and regulations, particularly around healthcare integrations (e.g., HIPAA, FHIR, HL7).

What we’re looking for:

• 7+ years of experience in technical writing or implementation documentation in complex, highly regulated industries (healthcare IT experience is highly preferred).
• Proven experience developing API documentation, integration guides, and enterprise software manuals.
• Ability to gather and structure complex technical information into clear, concise, and user-friendly documentation.
• Experience with EHR systems (Epic preferred), healthcare interoperability standards (FHIR, HL7), and SaaS-based solutions.
• Proficiency with documentation tools such as Confluence, MadCap Flare, Oxygen XML, or similar.
• Exceptional communication and organizational skills with the ability to interact effectively with technical teams and non-technical stakeholders.
• Ability to work independently with minimal supervision and prioritize multiple tasks effectively.

Important to us:

• Familiarity with FHIR APIs, HL7, SMART on FHIR, Epic, and other integration tools commonly used in healthcare IT.
• Experience in creating user-friendly documentation that caters to both technical and non-technical audiences.
• Ability to create process flow diagrams, technical illustrations, and interactive documentation for better comprehension.
• Experience with healthcare regulatory requirements and documentation compliance (e.g., HIPAA).
• Basic knowledge of APIs, HL7, AI models, or related technologies to help understand the integration process.

Why join K Health?

• Impactful Role: Play a pivotal role in ensuring successful healthcare IT integrations and smooth implementation for our external partners.
• Autonomy & Leadership: Lead documentation initiatives and work autonomously to establish best practices.
• Collaborative Environment: Work alongside experts in healthcare IT, Epic systems, and product engineering teams to deliver high-quality resources.
• Career Growth: Expand your expertise in healthcare technology, implementation processes, and technical writing best practices.
• Competitive Compensation & Benefits: A rewarding role at the cutting edge of healthcare technology with flexibility, generous compensation, and benefits.
• Hybrid work schedule with weekly lunches and stocked fridges 
• Monthly social committees for company events
• 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days 
• Stock options for every full-time employee 
• Paid parental leave
• 401k benefit
• Commuter Benefits 
• Competitive health, dental, and vision insurance options 

  #LI-Hybrid

We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.  

We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.