Professional Services Engineer (Hybrid)

Boston, Massachusetts

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Boston positions open to candidates located in the Boston Metropolitan Area.

The Professional Services Engineer at Egress is a key technical resource supporting post-sales activities and customer success. This role combines product expertise with strong customer relationship skills to ensure successful implementation, configuration, and ongoing support of Egress solutions. The ideal candidate will have a broad knowledge of the Egress product portfolio, excellent troubleshooting abilities, and the capacity to work closely with customers to maximize the value of their purchased solutions.

KnowBe4 has recently acquired Egress, a recognized leader in integrated cloud email security, to drive innovation in AI-powered human risk management.

To learn more about the product this position deals with - click here: https://www.egress.com/products 

Responsibilities:

  • Develop and maintain comprehensive knowledge of products and security awareness practices.
  • Implement and configure Egress solutions for small to mid-sized business customers post-purchase.
  • Build and maintain strong relationships with key customer contacts.
  • Record and track customer deployment activities.
  • Support Snr. Professional Services colleagues and mentor junior team members as needed.
  • Adhere to and promote security awareness practices in accordance with ISMS procedures.
  • Work closely with the Account Management team to ensure customers receive value from their purchased solution(s).
  • Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems.
  • Complete all policy requests received from customers or when supporting other team members.

Minimum Qualifications:

  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Minimum of 1 year experience in similar or related position
  • Two-year degree preferred
  • Familiarity with firewall and email protocols is preferred
  • Excellent verbal and written communications
  • Highly organized and result-oriented
  • Excellent time management and organization skills
  • Can demonstrate technical troubleshooting and analysis ability
  • Can demonstrate integrity, accountability, respect and commitment
  • Strong collaborative and teamwork skills
  • Must be able to work with minimal supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

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