SMB Account Manager (Hybrid)

Clearwater, Florida

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Account Manager (SMB) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s additional products and services to businesses (organizations with 25 - 500 employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers.

Responsibilities:

  • Promote and sell KnowBe4’s range of products and services
  • Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
  • Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities
  • Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)
  • Achieve or exceed monthly quotas and/or targets 
  • Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
  • Follow up on marketing leads to generate sales opportunities and pipeline
  • Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
  • Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy
  • Support in the renewal process where there is an opportunity to grow the account
  • Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product Suite

Minimum Qualifications:

  • Bachelor’s degree a plus
  • Proven track record in sales
  • 3 years selling software to Small Medium Enterprise
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Experience with Salesforce and Gmail
  • Network or Security Plus preferred
  • Excellent verbal and written communications
  • Stats driven business professional
  • Motivated, energetic self-starter
  • Strong collaborative and teamwork skills
  • Must be able to work with minimum supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

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