Customer Success Intern (Position located in Singapore)

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+  combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Please submit your resume in English.

To learn more about our team and office culture in Singapore, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/singapore
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm

The Customer Success Intern will support the Customer Success team in delivering a great customer experience and helping customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. This 3-month internship is designed for someone who’s eager to learn consultative customer engagement, onboarding best practices, and customer health/adoption management in a fast-paced SaaS environment. You’ll work alongside Customer Success Managers (CSMs), Renewal Specialists, and cross-functional partners (e.g., Support, Account Management) to assist with onboarding activities, customer communications, reporting, and internal process improvement.

Responsibilities:

• Support customer onboarding activities by helping track tasks and milestones (e.g., account configuration checklists, training setup steps, campaign launch preparation).
• Assist in customer communications (email, calls, video) such as meeting follow-ups, onboarding reminders, and resource sharing—always with guidance and review from the team.
• Help customers get started with best practices by compiling and sharing approved KnowBe4 resources (templates, guides, recommended rollout steps).
• Leverage KnowBe4 assessments and reporting to support adoption insights (e.g., identifying participation rates, phishing outcomes, training completion trends).
• Monitor customer usage and health indicators by updating internal trackers/dashboards and escalating risks or blockers to the assigned CSM.
• Coordinate with Technical Support by gathering context, documenting issues clearly, and helping follow up on customer requests.
• Contribute to customer reviews by preparing data summaries for periodic check-ins or business reviews (e.g., usage highlights, outcomes achieved, next-step recommendations).
• Support renewal readiness by helping maintain accurate customer records, renewal dates, and engagement history; assist Renewal Specialists with administrative tasks.
• Maintain CRM hygiene by updating contact details, notes, activities, and customer status in Salesforce (or the company CRM).

Minimum Qualifications:

• Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field
• Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
• Familiarity with email and collaboration tools (Gmail, Google Workspace)
• IT experience/exposure is a plus
• Strong verbal and written communications
• Organized, detail-oriented, and able to manage multiple tasks with guidance
• Curious, coachable, and comfortable working in a team environment

Preferred Qualifications:

• Interest in cybersecurity, SaaS, or customer-facing roles
• Exposure to CRM tools (e.g., Salesforce)
• Experience working on projects involving customer support, onboarding, training, or account management (school, part-time, or internships)

Our Fantastic Benefits

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.