Project Coordinator (Product Services) (Hybrid)

Clearwater, Florida

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The Opportunity

Join our dynamic Product Services team as the operational backbone that keeps our content ecosystem running at peak performance. As Project Coordinator, you'll be the central hub connecting Product Writing, Creative Content, Product Analytics, Community, and Product Localization teams—turning complex, multi-team initiatives into smoothly executed deliverables. You'll own the day-to-day coordination that makes great work possible: tracking projects, facilitating communication, documenting decisions, and ensuring nothing falls through the cracks. The successful candidate is naturally organized, thrives on keeping teams aligned, and takes genuine pride in being the person everyone counts on to keep things moving forward.

What You'll Do

Project Coordination: Manage project timelines, track deliverables across multiple content teams, and maintain clear visibility into what's in flight, what's at risk, and what's shipping next.

Documentation & Communication: Create meeting agendas, capture detailed notes, maintain action item lists, and send timely status updates that keep stakeholders informed and teams accountable.

Workflow Management: Maintain and improve coordination systems, identify where handoffs break down, and work with teams to implement practical solutions that make collaboration easier.

Cross-Team Partnership: Serve as the go-to coordination contact for Product Writing, Creative Content, Analytics, Community, and Localization—ensuring everyone has what they need to deliver quality work on time.

Process Support: Help teams follow established workflows, flag potential bottlenecks early, and gather feedback on what's working and what needs adjustment.

Administrative Excellence: Support leadership with scheduling, presentation prep, and day-to-day coordination tasks that keep the team running smoothly.

What You Bring

You're the kind of coordinator who stays calm under pressure, keeps dozens of details organized, and genuinely enjoys being the person who makes everyone else's job easier.

  • 1+ years of project coordination or cross-functional support experience, preferably in a technology or product environment where you've kept multiple teams aligned. 
  • Strong organizational skills with a natural ability to track multiple projects, anticipate needs, and follow through on commitments. 
  • Clear communicator who writes error-free emails, takes thorough meeting notes, and knows how to tailor messages for different audiences - from team members to executives.
  • Process-oriented mindset, you notice when things could run more smoothly and take initiative to suggest and implement improvements.
  • Collaborative approach with strong interpersonal skills and the ability to build trust with diverse teams and personalities.

Bonus points if you have:

  • Experience with project management or collaboration tools (Asana, Jira, Monday, Notion, or similar).
  • Background in content, creative, or product/SaaS environments where you've coordinated cross-functional deliverables.
  • Comfort with data; pulling reports, tracking metrics, or building simple dashboards to measure progress.

Why You'll Love It Here

Talented and Dynamic Team: You’ll work with a talented and diverse group that is building amazing content and services that empower our customers to adopt our platform
Hybrid Flexibility: 3-day in-office environment that balances bringing people together for in-person collaboration and learning from each other, while supporting flexibility
Product Exposure: You’ll gain a comprehensive understanding of product launches - from content strategy to localization, analytics to community engagement
Continuous Learning: Keep your skills sharp by obtaining certification bonuses or taking advantage of our tuition reimbursement

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

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